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Utilities Credit & Collections Specialist

Job Location: Location Negotiable

Job Number: 00680911

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- Job description

Role: Utilities Credit & Collections Specialist (Consultant or Manager)
Location: London
Travel: Up to 100%
Closing Date: 31/08/19
 
Introduction 
Make delivering truly innovative work part of an extraordinary career – join Accenture Consulting and help transform leading organisations and communities around the world. Coupled with this, we will provide you with an unparalleled opportunity to grow through the sheer scale of our capabilities and client engagements and through the way we collaborate, operate and deliver value.
 
In Accenture Consulting, we focus on helping clients achieve profitable growth and solve their most pressing challenges. We bring unmatched industry knowledge, client experience, strategic alliances, proprietary assets and subject matter experts to solve our client’s hardest questions and deliver upon their strategic objectives. We do this by operating at the intersection of strategy, technology, digital and operations. As the primary owners of client relationships, we take the best of Accenture’s five businesses to our clients
 
What responsibilities will you have?
As a consultant or manager in Accenture's Customers & Channels practice you will lead Accenture teams through a variety of challenging, interesting and innovative engagements at our clients (ranging from short term strategic initiatives to multi-year transformation projects) in an increasingly competitive Utilities market. No two days are the same in consulting… But you can expect to:
  • Follow the latest business and technology trends, looking into the future and working with truly cutting-edge technologies today
  • Building points of view and perspectives on the impact and opportunity of disruption and technology innovation to our clients
  • Bring our clients through collaborative journeys (Business, IT and external stakeholders) to get to the heart of their business and industry challenges
  • Draw upon our Global network of industry experts and your own experience to define, develop and deliver pragmatic, cost-effective solutions
  • Ensuring the delivery of tangible results through the delivery of your solutions – managing client relationships and leading small teams of people
What skills & experience are we looking for?
Utilities industry – delivering projects and leading teams. We are looking for passionate industry and retail experts who have the both the ambition and foundational skills to change to an exciting and challenging career in consulting. The best candidates would have a deep understanding of the energy and/or water industry, the UK market and associated regulation e.g. energy price reviews, water market competition, funding cycles, service incentive mechanism (SIM), etc.
 
Successful candidates will have deep experience in some or all of the following areas:
  • Experience within the UK Energy Industry with detailed knowledge of live and final collections
  • Experience managing Credit and Collections activities and debt portfolios
  • Experience working with/managing performance of debt collection agencies (DCAs)
  • Experience with assessing financial/portfolio risk management
  • Experience with Know Your Customer (KYC) verification processes
  • Understanding of customer contact strategy in relation to collections processes
  • Experience managing late recoveries (i.e. collecting under warrant) and litigation processes
  • Experience with debt sales (i.e. selling debt portfolios in a strategic manner)
  • Experience with using data analytics to drive insights around optimising collections performance
  • Structured and innovative problem-solving skills with a deep analytical capability
  • Well-developed quantitative skills to draw insights e.g. financial analysis, market data analysis etc.
  • Project management and experience with delivery methods such as Agile, Lean, and Design Thinking
  • Relationship and stakeholder management skills
  • Excellent verbal and written communication skills
  • Advanced Excel and PowerPoint skills
What academic qualifications do you need?
  • Bachelor's Degree preferred
You will be challenged by:
  • Working with our diverse client base to solve their most difficult problems  
  • Delivering truly innovative work on the back of emergent technologies
  • Leading and working alongside high calibre Accenture colleagues
  • Working across multiple geographic locations and workforces
  • Access to our global knowledge and capability network  
 
What’s in it for you?
The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career – as one of our Consulting professionals you will receive comprehensive training covering business acumen, technical and professional skills development. Our learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation.
 
On top of growing you, we have an extensive benefits package which includes 30 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!
 
What are the next steps? 
If an extraordinary career delivering innovative work to help transform leading organisations and communities around the world sounds like the ideal match, click below to apply now.
 
About Accenture 
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.


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