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Utilities Customer Consulting Industry Manager

Job Location: Location Negotiable

Job Number: 00671546


- Job description

Role: Utilities Customer Manager – Industry Specialist

Location: London

Travel: Up to 100%

Closing Date: 31/08/18



Make delivering truly innovative work part of an extraordinary career – join Accenture Consulting and help transform leading organisations and communities around the world. Coupled with this, we will provide you with an unparalleled opportunity to grow through the sheer scale of our capabilities and client engagements and through the way we collaborate, operate and deliver value.


In Accenture Consulting, we focus on helping clients achieve profitable growth and solve their most pressing challenges. We bring unmatched industry knowledge, client experience, strategic alliances, proprietary assets and subject matter experts to solve our client’s hardest questions and deliver upon their strategic objectives. We do this by operating at the intersection of strategy, technology, digital and operations. As the primary owners of client relationships, we take the best of Accenture’s five businesses to our clients


What responsibilities will you have?

As a manager in Accenture's Utilities practice you will lead Accenture teams through a variety of challenging, interesting and innovative engagements at our clients (ranging from short term strategic initiatives to multi-year transformation projects) in an increasingly competitive Utilities market. No two days are the same in consulting… But you can expect to:

·        Follow the latest business and technology trends, looking into the future and working with truly cutting-edge technologies today

·        Building points of view and perspectives on the impact and opportunity of disruption and technology innovation to our clients

·        Bring our clients through collaborative journeys (Business, IT and external stakeholders) to get to the heart of their business and industry challenges

·        Draw upon our Global network of industry experts and your own experience to define, develop and deliver pragmatic, cost-effective solutions

·        Ensuring the delivery of tangible results through the delivery of your solutions – managing client relationships and leading small teams of people


What skills & experience are we looking for?

Accenture is looking for outstanding and driven individuals who have  experience working within the Energy or Water Utilities industry – delivering projects and leading teams. We are looking for passionate industry and retail experts who have the both the ambition and foundational skills to change to an exciting and challenging career in consulting. The best candidates would have a deep understanding of the energy and/or water industry, the UK market and associated regulation e.g. energy price reviews, water market competition, funding cycles, service incentive mechanism (SIM), etc.


Successful candidates will have deep experience in some or all of the following areas:

  • Customer Operations Transformation: operational effectiveness, contact centre improvement / transformation, digital channel management, people and operating model change, analytics driven insight development, process improvement 
  • Customer Service Improvement: improved customer satisfaction, reduced cost to serve
  • Customer data analytics or an understanding of the best practices of key customer KPIs for service and sales function of an organisation
  • Customer Strategy and Customer Experience: segmentation, channel strategy, customer journey improvement 
  • Initiative identification, technology roadmap development, product selection, channel management, CRM and other systems delivery
  • Knowledge of emerging digital technologies and their impact on service and sales strategies

·        Significant expertise in one or more aspects of the Utilities and Customer domains and the ability to credibly advise clients  

·        Experience of project and team leadership through complex delivery, analysis or strategic evaluation


We are looking for candidates to bring strength in the following functional skills:

·        Structured and innovative problem-solving skills with a deep analytical capability

·        Well-developed quantitative skills to draw insights e.g. financial analysis, market data analysis etc.

·        Project management and experience with delivery methods such as Agile, Lean, and Design Thinking

·        Relationship and stakeholder management skills

·        Excellent verbal and written communication skills

·        Advanced Excel and PowerPoint skills

What academic qualifications do you need?

·        Bachelor's Degree preferred

You will be challenged by:

·        Working with our diverse client base to solve their most difficult problems  

·        Delivering truly innovative work on the back of emergent technologies

·        Leading and working alongside high calibre Accenture colleagues

·        Working across multiple geographic locations and workforces

·        Access to our global knowledge and capability network  


What’s in it for you?

The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career – as one of our Consulting professionals you will receive comprehensive training covering business acumen, technical and professional skills development. Our learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation.


On top of growing you, we have an extensive benefits package which includes 30 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!


What are the next steps? 

If an extraordinary career delivering innovative work to help transform leading organisations and communities around the world sounds like the ideal match, click below to apply now.


About Accenture 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.


If relocation is required in applying to this position, the appointment to the role would be considered an employee driven transfer meaning that the employee will be personally responsible for covering all relocation costs and any costs associated with dependants.

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