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Application Services Delivery Lead (Resources)

Job Location: Location Negotiable

Job Number: 00645402


- Job description

Role: Application Services Delivery Lead (Resources)


Location: London (must be willing to be based at and travel to client sites throughout the UK)


We have roles available across the following Accenture career levels:


Associate Manager: from £48,000 to £62,000+ (Depending on experience)


Job Type: Permanent

Reference: 00645402




Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.


Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for your business. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialized skills and tailored solutions.


What responsibilities will you have?


·         Manage the designing of end to end solutions

·         Analyse, design and develop best practice business changes through technology solutions

·         Understand and translate requirements into business and technology solutions and provide technology analysis

·         Analyse business systems to understand limitations and improvements for the clients

·         Analyse as-is and to-be processes to define systems / technology requirements

·         Be able to articulate best practices and ways of working

·         Develop and implement quality business solutions for the client

·         Capture user requirements

·         Foster people development and build high performing teams


What skills & experience are we looking for?


·         Proven experience working as a supply chain or omni-channel Business Analyst in a complex international order management environment.

·         OMS experience including but not limited to, Sterling OMS, B2B and B2C.

·         Track record in software development and end to end experience of the project lifecycle.

·         Experience in successfully leading requirement elicitation workshops with technology and business professionals

·         Comfortable in challenging customer requirements to truly understand the needs of the business and arrive at the best solution.

·         Demonstrable experience in writing requirements specifications for OMS’s.

·         An exceptionally clear communicator including facilitation, presentation and written skills and must have the ability to be pragmatic and drive strong scope management disciplines.  

·         Experience in documenting and providing training to end users.

·         Experienced in configuration of an OMS platform.


·         Experience in the retail sector of full order lifecycles and customer journeys including customer services, omnichannel fulfilment and distribution.

·         Knowledge of payment handling and integrations with PSPs.

·         Broad and deep experience of large, complex, multi domain, multisite/multichannel projects

·         Prior working knowledge of IBM Sterling OMS and the Commerce on Cloud environment is highly desirable.

·         Experience of SAP, Manhattan, Bespoke OMS, Sterling Order Management, Fluent commerce

If relocation is required in applying to this position, the appointment to the role would be considered an employee driven transfer meaning that the employee will be personally responsible for covering all relocation costs and any costs associated with dependents.


About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.


Closing Date for Applications 31st August 2019. Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

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