What skills & experience are we looking for?
Working knowledge of supporting Microsoft Windows operating systems (7 & 10) environment.
Working knowledge and hardware troubleshooting experience of laptop/desktop environments.
Working knowledge and troubleshooting of the Microsoft Office environment.
Working knowledge of hardware break/fix component replacement on laptops.
Good working knowledge of general technical troubleshooting skills.
Deployment and troubleshooting knowledge of Apple operating systems
Proficient in the use of Microsoft Office products to the following levels:
Understanding and use of ITSM Remedy/Service Now, or equivalent incident management toolsets.
People and Performance Management
- Experience of providing effective management of all assigned staff, ensuring they are performance managed to a high standard.
- Ensure poor performance is managed in an effective and timely manner, coach individuals and teams on a regular basis to deliver improved performance and engagement
- Effectively delegate operational and project based workload between direct reports.
- Provide meaningful and realistic career planning, development and counseling
- Identify training and development needs, implementing effective training & development plans
- Ensure effective succession planning takes place
- Recognise good performance and ensure this is developed.
What academic qualifications do you need?
ITIL foundation level qualification
MCITP Windows 10 qualified
Apple Mac ACMT Certification
What’s in it for you?
All our Operations professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
On top of this, we have an extensive benefits package which includes 25 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!
What are the next steps?
If this sounds like the ideal role, career and company for you, click below to apply.
If relocation is required in applying to this position, the appointment to the role would be considered an employee driven transfer meaning that the employee will be personally responsible for covering all relocation costs and any costs associated with dependents.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.
Closing Date for Applications 01/12/2018
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.