Pioneering new ideas and thinking
Provocative thinking, transformative insights, tangible outcomes. Hear how businesses have transformed how they work, how they engage and how they bring value to customers, employees and communities.
The human paradox
From customer centricity to life centricity
Life forces are impacting consumers at unprecedented frequency, scale and intensity. Find out how becoming a life-centric business is the next evolution of customer centricity.
Our Latest Thinking
Marketing
“Focus on what really matters. Discard what doesn’t. And rewire the rest.”
- The Great Marketing Declutter
Customer Service
“Businesses that see service as a value center have an 80% higher adoption rate of customer success functions in their organization.”
- End-to-Endless Customer Service
More from us
Get the latest insights and research delivered straight to your inbox.