Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Windows Server Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Job Description: Wintel Administrator
Key Responsibilities
1. Install, configure, administer, and troubleshoot Windows Server 2012, 2016, 2019, and 2022 environments.
2. Administer and maintain VMware vSphere/ESXi infrastructure, including host provisioning, virtual machine lifecycle management, resource allocation, HA/DRS, vMotion, snapshots, datastore management, performance optimization, and infrastructure health monitoring.
3. Perform VMware host patching, upgrades, troubleshooting while ensuring high availability and minimal service disruption.
4. Administer Microsoft SCCM (Configuration Manager) for operating system deployment, software distribution, patch management, and endpoint administration.
5. Support and administer Dell PowerFlex infrastructure, including monitoring, lifecycle management, upgrades, troubleshooting, and issue resolution across both compute and storage components of the platform.
6. Perform routine server administration tasks such as monitoring, patching, security hardening, backup validation, health checks, and performance tuning.
7. Troubleshoot and resolve Windows, VMware, PowerFlex, and infrastructure-related incidents while meeting defined SLA targets.
8. Collaborate with infrastructure, storage, networking, and application teams to implement changes, support projects, and maintain platform stability.
9. Create and maintain technical documentation, standard operating procedures (SOPs), and operational runbooks.
Required Skills
10. Strong hands-on experience with Windows Server 2012, 2016, 2019, and 2022 administration.
11. Strong experience administering VMware vSphere/ESXi, including HA, DRS, vMotion, snapshots, host maintenance, patching, upgrades, and troubleshooting.
12. Experience with Microsoft SCCM (Configuration Manager) for endpoint and patch management.
13. Working knowledge of Dell PowerFlex infrastructure, including platform administration, upgrades, monitoring, and troubleshooting.
14. Strong analytical, troubleshooting, and problem-solving skills.
15. Experience working in enterprise production environments following ITIL processes (Incident, Change, and Problem Management).
Gurugram
Igualdad de oportunidades en el Empleo
Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, grado de discapacidad, estado de veterano, orientación sexual, identidad o expresión de género, información genética, estado civil, estado de ciudadanía o cualquier otro motivo o circunstancias protegidas por las leyes federales, estatales o locales.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.