Service Designer
Project Role Description : Drive a human-centered design process across all project phases from framing the service to its implementation. Conduct ethnographic research to identify user needs. Interpret and synthesize human insights and balance them against strategic business, technical and brand inputs.
Must have skills : Microsoft Creative Design
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Service Designer, you will drive a human-centered design process across all project phases from framing the service to its implementation. Your typical day will involve conducting ethnographic research to identify user needs, interpreting and synthesizing human insights, and balancing them against strategic business, technical, and brand inputs. You will collaborate with various stakeholders to ensure that the design solutions are not only innovative but also practical and aligned with the overall objectives of the organization. Engaging with team members and facilitating discussions will be key components of your role, as you work to create impactful service experiences that resonate with users and meet business goals.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate workshops and brainstorming sessions to generate creative ideas and solutions.
- Mentor junior team members to enhance their skills and understanding of service design.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Creative Design.
- Experience with user research methodologies and techniques.
- Strong understanding of service design principles and practices.
- Ability to create user personas and journey maps.
- Familiarity with design thinking frameworks and tools.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Microsoft Creative Design.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
Statement zur Chancengleichheit
Wir suchen Menschen mit eigenem Lebensentwurf und ungewöhnlichem Lebenslauf. Individuell statt uniform. Vielfalt statt Norm. Diversität ist unsere Stärke und eine wesentliche Komponente der Unternehmenskultur von Accenture. Wir fördern ein integratives und offenes Arbeitsumfeld, in dem sich jeder so zeigen kann, wie er ist. Bei Accenture sind alle Bewerber:innen willkommen: unabhängig von Herkunft, Nationalität, Glaube, Behinderung, Alter, Familienstand, Partnerschaftsstatus, sexueller Orientierung, Geschlecht und anderen gesetzlich geschützten Gründen.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.