Delivery Operations Team Lead
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model. Banking services refer to the various financial services provided by banks to their customers. It includes account opening, kyc, managing accounts, processing transactions, offering loans and credit cards and mortgages, providing investment products, insurance servies and facilitating payments. Banks aim to help individuals and businesses manage their finances efficiently and securely. Review the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E.
What are we looking for? ? Minimum 10 -12 years of experience in Chargebacks or Disputes handling. ? Chargebacks or Disputes handling process experience with Chargebacks or Disputes knowledge. Knowledge of banking products like Debit and Credit cards. ? Good knowledge on reconciliations and indexing ? Strong knowledge on representments and Pre-Arbitration processing ? End to End knowledge on Credit Bureau Disputes ? Ability to perform quality analysis and perform RCA ? Building and maintaining client relationship ? People management skills ? Operations Management ? Managing team across multiple locations ? MIS and Reporting ? Strong communication and negotiation skills
Roles and Responsibilities: •I• Managing Noise less & flaw less Service delivery operations and ensure adherence to all SLA metrics • Day-to-day management of the team i.e. managing the workload and ensuring seamless delivery • Regular connect with internal & external stakeholders and apprise them of performance metrics • All people management responsibilities such as hiring, training, engagement, rewards & promotions and performance feedback. Ensuring we attract, retain & develop high caliber individuals • Improving upon client service to our internal and external clients • Ensuring all legal and governance documentation such as Standard Operation Procedure, Root Cause Analysis, etc are maintained • Maintenance of all legal and governance documentations such as production, efficiency and SLA details • Contribute in implementation of technologies and process improvements tools • Planning for contingency and ensuring strong resiliency • Drive people engagement and fun activities within the team
Chennai
Statement zur Chancengleichheit
Wir suchen Menschen mit eigenem Lebensentwurf und ungewöhnlichem Lebenslauf. Individuell statt uniform. Vielfalt statt Norm. Diversität ist unsere Stärke und eine wesentliche Komponente der Unternehmenskultur von Accenture. Wir fördern ein integratives und offenes Arbeitsumfeld, in dem sich jeder so zeigen kann, wie er ist. Bei Accenture sind alle Bewerber:innen willkommen: unabhängig von Herkunft, Nationalität, Glaube, Behinderung, Alter, Familienstand, Partnerschaftsstatus, sexueller Orientierung, Geschlecht und anderen gesetzlich geschützten Gründen.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.