Commerce Architecture & Delivery Senior Manager I Agentic Commerce
About Accenture Song – Customer Technology, Commerce
Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology – Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences.
We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.
What’s in it for you
Lead large-scale commerce implementations where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)
Shape Accenture Song’s Agentic Commerce engineering standards, accelerators, and reusable assets
Own end-to-end delivery—from architecture and roadmap through build, rollout, and value realization
Work with global clients across B2C, B2B, and B2B2C commerce
Grow engineering leaders and multidisciplinary teams across AI, backend, cloud, and commerce platforms
What you will do in this role
As an Agentic Senior Manager in Customer Technology – Commerce, you will own the architecture, delivery, and scaling of Agentic Commerce implementations, ensuring AI-driven capabilities are production-ready, secure, and tightly integrated with enterprise commerce ecosystems.
Commerce & Platform Leadership
Define and lead Agentic Commerce architecture patterns across composable and platform-led commerce implementations
Translate AI-driven commerce strategy into executable platform roadmaps aligned to Salesforce, Adobe, SAP, and MACH ecosystems
Lead prototype-to-production transformations, embedding agentic workflows into live commerce environments
Architecture & Engineering
Architect modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services
Establish enterprise-grade standards for scalability, security, observability, and reliability of agentic systems
Drive build vs. buy decisions across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure
Delivery & Execution
Lead large, distributed engineering and delivery teams across AI, backend, data, cloud, and DevOps
Oversee CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCP
Ensure seamless integration with CRM, CDP, payments, order management, pricing, and fulfillment systems
Governance, Risk & Value Realization
Embed policy-driven architecture including governance, compliance, auditability, and explainability
Define technical and business KPIs to measure agent performance, conversion uplift, operational efficiency, and ROI
Establish human-in-the-loop and feedback mechanisms to continuously improve agent effectiveness
Market & Practice Growth
Create industry-specific POVs, demos, and proposal assets for Agentic Commerce implementations
Sponsor internal accelerators, reference architectures, and reusable components
Engage C-suite and senior client stakeholders, translating complex architectures into business outcomes
Travel: As required for client support up to 50%
Location: Primary residency within 90 minutes of an approved Accenture office
Who we are looking for
Qualifications
-
12+ years of experience delivering enterprise-scale commerce and digital platforms with proven leadership at the Senior Manager level across complex, multi-region programs. Experience should include:
-
Core Expertise
-
Deep experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks)
-
Strong hands-on leadership in agentic AI architectures embedded into production systems
-
Expertise in API-led, microservices-based architectures supporting distributed commerce systems
-
Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms
-
Experience with designing of a semantic layer and knowledge graph
-
Experience with prompt engineering
-
-
Engineering & Delivery
-
Proven success leading prototype-to-production programs with CI/CD, cloud-native architecture, and DevOps
-
Experience defining enterprise governance frameworks for AI-driven systems
-
Strong understanding of observability, performance benchmarking, and AI evaluation frameworks
-
-
Leadership & Communication
-
Demonstrated ability to lead cross-functional engineering teams
-
Strong executive communication skills—able to present architecture and delivery plans to senior stakeholders
-
Track record of shaping practice capabilities, reusable assets, and market differentiation
-
-
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 06/23/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Annual Salary Range
California $132,500 to $302,400
Cleveland $122,700 to $241,900
Colorado $132,500 to $261,300
District of Columbia $141,100 to $278,200
Illinois $122,700 to $261,300
Maine $112,900 to $222,500
Maryland $132,500 to $261,300
Massachusetts $132,500 to $278,200
Minnesota $132,500 to $261,300
New York $122,700 to $302,400
New Jersey $141,100 to $302,400
Virginia $122,700 to $278,200
Washington $141,100 to $278,200
Chicago, IL
Albany, NY
Arlington, VA
Atlanta, GA
Austin, TX
Beaverton, OR
Bentonville, AR
Boston, MA
Carmel, IN
Charlotte, NC
Cincinnati, OH
Cleveland, OH
Columbus, OH
Culver City, CA
Denver, CO
Des Moines, IA
Detroit, MI
Hartford, CT
Herndon, VA
Houston, TX
Irvine, CA
Irving, TX
Kirkland, WA
Miami, FL
Milwaukee, WI
Minneapolis, MN
Morristown, NJ
Mountain View, CA
Nashville, TN
New York City, NY
Oklahoma City, OK
Overland Park, KS
Philadelphia, PA
Pittsburgh, PA
Raleigh, NC
Redmond, WA
Sacramento, CA
San Diego, CA
San Francisco, CA
Scottsdale, AZ
Seattle, WA
St. Louis, MO
St. Petersburg, FL
Walnut Creek, CA
Énoncé sur l’égalité d’accès à l’emploi, Demandes d’accommodement et Autres énoncés en matière d’emploi
Notre engagement envers l’inclusion et la diversité
Chez Accenture, l’inclusion et la diversité sont essentielles à notre culture et font partie intégrante de nos valeurs fondamentales. Nous sommes engagés à créer un environnement où nos employés sont à l’aise, sont eux-mêmes et contribuent. À l’image du Canada, le personnel d’Accenture est composé d’une très grande variété de cultures, d’origines ethniques, de croyances, d’expériences et de langues. Nous offrons un environnement inclusif, sans égard aux caractéristiques personnelles comme l’origine ethnique, la religion, le genre, l’orientation sexuelle, l’identité ou l’expression du genre, l’âge ou le handicap.
Demandes d’accommodement
Accenture s’engage à offrir l’égalité d’accès à l’emploi aux personnes handicapées ou pratiquant une religion, notamment en offrant les accommodements raisonnables nécessaires. Si vous êtes embauché par Accenture et que vous avez besoin d’accommodements pour remplir les fonctions essentielles de votre rôle, vous serez invité à participer à notre processus d’accommodement raisonnable. Les accommodements consentis pour faciliter le processus de recrutement ne sont pas une garantie d’accommodements futurs ou continus après l’embauche.
Si vous souhaitez être pris en considération pour un emploi chez Accenture, et que vous avez besoin d’accommodements pour un handicap ou une pratique religieuse, veuillez nous appeler sans frais au 1-877-889‑9009, envoyez-nous un courriel ou communiquez avec le service de recrutement.
Autres énoncés en matière d’emploi
Nous avons pour objectif d’offrir à notre personnel des postes à proximité de leur lieu de résidence. Cependant, étant donné la nature de nos activités et nos obligations envers nos clients, nos employés doivent être prêts à voyager au besoin.
Les candidats à un emploi ne sont pas tenus de divulguer les infractions pour lesquelles une grâce a été accordée.
Afin de vous offrir le processus de recrutement le plus efficace, Accenture peut utiliser l'intelligence artificielle pour déterminer la correspondance entre votre candidature et les exigences du poste auquel vous avez postulé. La décision définitive sera toujours prise par l’équipe de recrutement après avoir examiné l’intégralité de votre profil de candidat(e). Durant le processus de soumission de candidature, vous pouvez choisir de ne pas participer à ce processus de sélection par intelligence artificielle et être assuré(e) que cela n’aura pas d’impact négatif sur votre perspective d’emploi chez Accenture.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.