Salesforce Field Service Lead (UK & Ireland)
Role Title: Salesforce Field Service Lead (UK & Ireland)
Location: London, Birmingham, Glasgow or Manchester
Salary: Competitive salary and package dependent on experience
Career Level: Senior Manager
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
About the Role
We are seeking an experienced Head of Salesforce Field Service to lead and grow our Salesforce Field Service capability across the UK and Ireland. This is a senior leadership and subject‑matter expert role, combining deep platform expertise, industry insight, and trusted‑advisor engagement with complex, asset‑intensive organisations.
You will shape Field Service strategy, support major transformation programmes, and act as a go‑to authority for Salesforce Field Service across pre‑sales, discovery, design, and delivery.
Key Responsibilities
Salesforce Field Service Leadership
Own and lead the Salesforce Field Service proposition for the UK & Ireland market, acting as the senior point of expertise across engagements
Set standards and best practice for Field Service discovery, solution design, and delivery approach
Solutioning & Pre‑Sales Support
Provide senior Field Service input into bids and pursuits, including solution shaping, effort estimation, staffing models, and commercial diligence
Partner closely with sales, solution architecture, and delivery leadership to ensure propositions are credible, scalable, and value‑led
Trusted Advisor to Clients
Act as a trusted advisor to senior client stakeholders, helping them define practical, outcome‑focused Field Service roadmaps aligned to business value rather than technology alone
Challenge assumptions, manage delivery risk, and guide clients on realistic MVPs, phasing, and integration complexity in Field Service transformations
Discovery, Blueprint & Architecture Oversight
Lead or assure Field Service discovery and blueprint phases, covering operating model, process, data, integration, and platform architecture
Ensure solutions leverage Salesforce Field Service capabilities appropriately, balancing configuration vs. customisation and avoiding unnecessary technical debt
Delivery & Capability Enablement
Provide senior SME oversight during delivery phases, supporting teams with design decisions, delivery planning, and risk management
Mentor and support architects, delivery leads, and consultants within the Field Service capability, helping build long‑term organisational depth
Salesforce & Ecosystem Engagement
Work closely with Salesforce and internal centres of excellence to stay aligned with product roadmap, emerging capabilities, and industry accelerators
Essential Skills
Deep expertise in Salesforce Field Service, including discovery, design, and large‑scale implementation
Proven experience operating as a senior SME and trusted advisor on complex Field Service or asset‑centric transformations
Strong background in pre‑sales solutioning, including estimation, pricing input, and delivery shaping
Ability to bridge business outcomes and technical architecture, influencing both executives and delivery teams
Experience working across onshore/offshore delivery models
Desirable
Experience in utilities, resources, infrastructure, or other field‑force‑heavy industries
Exposure to large‑scale integrations (e.g. ERP, asset management, workforce management)
Thought leadership or contribution to Field Service propositions, assets, or alliance materials
What’s in it for you:
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
#LI-EU
London
Birmingham
Glasgow
Manchester
Énoncé sur l’égalité d’accès à l’emploi, Demandes d’accommodement et Autres énoncés en matière d’emploi
Notre engagement envers l’inclusion et la diversité
Chez Accenture, l’inclusion et la diversité sont essentielles à notre culture et font partie intégrante de nos valeurs fondamentales. Nous sommes engagés à créer un environnement où nos employés sont à l’aise, sont eux-mêmes et contribuent. À l’image du Canada, le personnel d’Accenture est composé d’une très grande variété de cultures, d’origines ethniques, de croyances, d’expériences et de langues. Nous offrons un environnement inclusif, sans égard aux caractéristiques personnelles comme l’origine ethnique, la religion, le genre, l’orientation sexuelle, l’identité ou l’expression du genre, l’âge ou le handicap.
Demandes d’accommodement
Accenture s’engage à offrir l’égalité d’accès à l’emploi aux personnes handicapées ou pratiquant une religion, notamment en offrant les accommodements raisonnables nécessaires. Si vous êtes embauché par Accenture et que vous avez besoin d’accommodements pour remplir les fonctions essentielles de votre rôle, vous serez invité à participer à notre processus d’accommodement raisonnable. Les accommodements consentis pour faciliter le processus de recrutement ne sont pas une garantie d’accommodements futurs ou continus après l’embauche.
Si vous souhaitez être pris en considération pour un emploi chez Accenture, et que vous avez besoin d’accommodements pour un handicap ou une pratique religieuse, veuillez nous appeler sans frais au 1-877-889‑9009, envoyez-nous un courriel ou communiquez avec le service de recrutement.
Autres énoncés en matière d’emploi
Nous avons pour objectif d’offrir à notre personnel des postes à proximité de leur lieu de résidence. Cependant, étant donné la nature de nos activités et nos obligations envers nos clients, nos employés doivent être prêts à voyager au besoin.
Les candidats à un emploi ne sont pas tenus de divulguer les infractions pour lesquelles une grâce a été accordée.
Afin de vous offrir le processus de recrutement le plus efficace, Accenture peut utiliser l'intelligence artificielle pour déterminer la correspondance entre votre candidature et les exigences du poste auquel vous avez postulé. La décision définitive sera toujours prise par l’équipe de recrutement après avoir examiné l’intégralité de votre profil de candidat(e). Durant le processus de soumission de candidature, vous pouvez choisir de ne pas participer à ce processus de sélection par intelligence artificielle et être assuré(e) que cela n’aura pas d’impact négatif sur votre perspective d’emploi chez Accenture.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
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