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Description Du Poste

  • Working Hours : 12X5 Support with multiple shift & on call support

    Location: [Cyberjaya & KL ]

    Department: Field Services

    Reports To: Department Lead

    Job Summary:

    The Field Service Engineer is responsible for providing on-site technical support, maintenance, and repair services for a range of equipment and systems. This role involves traveling to customer sites, diagnosing and resolving technical issues, performing preventive maintenance, and ensuring customer satisfaction through excellent service
     

    Key Responsibilities:

    • Travel to customer sites to install, troubleshoot, and repair equipment and systems.

    • Diagnose and resolve technical issues efficiently and effectively.

    • Perform preventive maintenance to ensure optimal performance and longevity of equipment.

    • Provide exceptional customer service by addressing customer concerns and ensuring their satisfaction.

    • Communicate effectively with customers to explain technical issues and solutions.

    • Train customers on the proper use and maintenance of equipment.

    • Maintain accurate records of service activities, including work performed, parts used, and customer interactions.

    • Generate service reports and update maintenance logs.

    • Provide feedback to management on recurring issues and potential improvements.

    • Adhere to all company and industry safety standards and protocols.

    • Ensure all work complies with regulatory requirements and company policies.

    • Maintain a clean and organized work environment at customer sites.

    • Work closely with the technical support team and other departments to resolve complex issues.

    • Communicate effectively with the Field Service Manager and other team members.

    • Participate in regular training and development programs to stay updated on new products and technologies.

Qualifications

    • Strong technical and problem-solving skills.

    • Excellent verbal and written communication skills.

    • Able to speak, write and read in Thai as will be supporting Thai region.

    • Proficiency with diagnostic tools and software.

    • Ability to read and interpret technical manuals and schematics.

    • Strong organizational and time-management skills.

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