Procure to Pay Operations Analyst

Skill required: Procure to Pay - Invoice Processing
Designation: Procure to Pay Operations Analyst
Qualifications:BCom
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Procure-to-Pay (P2P) Analyst supports and optimizes end-to-end P2P processes within a Shared Services environment, leveraging technology to ensure efficient, compliant, and data-driven operations. This role combines operational P2P expertise with strong systems, workflow, and analytical capabilities. The analyst acts as a key liaison between Finance, Procurement, IT, and the business, supporting service delivery, process standardization, reporting, and continuous improvement initiatives. Procure to Pay is the process of managing the entire purchasing cycle from ordering goods and services to making the final payment. It includes steps like requisitioning, purchasing, receiving, invoicing, and payment processing. The goal is to ensure efficient and accurate procurement and payment activities. This process helps in maintaining good supplier relationships and controlling costs. Effective Procure to Pay systems streamline operations and improve financial management. keyword includes:- ("Invoice Processing", "PO & Non PO","Vendor Payament","Master Data Managemet", "Vendor Management", "Accounts Payable") Refers to the systematic handling and management of incoming invoices within a business or organization. It involves tasks such as verifying the accuracy of the invoice, matching it with purchase orders and delivery receipts, and initiating the payment process. Automated systems and software are often employed to streamline and expedite the invoice processing workflow, improving efficiency and reducing the likelihood of errors.
What are we looking for? Education • Bachelor’s degree in Finance, Accounting, Business, Supply Chain, Information Systems, or equivalent experience. Language • B2 English proficiency required. • Proficiency in other languages is a plus. Experience • Relevant years’ experience in Procure-to-Pay, Accounts Payable, or Enterprise Operations. • Hands on experience or ability to learn: o Microsoft Dynamics 365 (Finance & Operations) o ServiceNow (case management, workflows, reporting) o Anaplan (planning models, reporting, or analytics) • Experience working in a controls driven environment (SOX, internal audit) preferred. • Experience supporting process improvements or system implementations is a plus. Key Skills & Competencies Technical & Analytical • Understanding of end to end P2P processes. • Ability to analyze large datasets and translate insights into actions. • Advanced Excel skills; experience with reporting and dashboarding tools. • Strong system aptitude and comfort working across multiple platforms. Professional & Behavioral • Detail oriented with strong ownership and accountability. • Excellent communication and stakeholder management skills. • Structured problem solver with a continuous improvement mindset. • Ability to manage multiple priorities in a fast paced environment. • Collaborative team player with the confidence to challenge and improve processes. Success Measures • SLA and service performance adherence • Reduction in invoice exceptions and rework • Data accuracy and reporting quality in Anaplan • ServiceNow case resolution efficiency • Audit and control compliance • Contribution to automation and efficiency initiatives
Roles and Responsibilities: •P2P Operations & Systems Support • Execute and oversee P2P activities across the full lifecycle: o Purchase requisitions and purchase orders in Microsoft Dynamics 365 o Goods receipt and invoice 2 /3 way matching o Invoice processing, exception handling, and payment support • Ensure transactions are accurate, timely, and compliant with internal controls, audit requirements, and SLAs. • Support vendor queries and issue resolution related to invoices, payments, and procurement transactions. Microsoft Dynamics 365 (D365) • Support configuration, testing, and deployment of P2P process changes and enhancements. • Perform root cause analysis on transaction errors, posting issues, and integration failures. • Partner with IT and Finance to support upgrades, patches, and system improvements. ServiceNow (Workflow & Case Management) • Use ServiceNow to manage P2P service requests, incidents, and escalations. • Monitor queues, aging, and SLA compliance; proactively address bottlenecks. • Support workflow design, form enhancements, and knowledge article maintenance. • Analyze ServiceNow case data to identify recurring issues and improvement opportunities. Anaplan (Planning, Reporting & Analytics) • Leverage Anaplan to support P2P capacity planning, forecasting, and performance reporting. • Maintain and validate P2P models, dashboards, and KPIs (e.g., invoice volumes, cycle time, exception rates). • Partner with Finance and Shared Services leadership to provide insights and scenario analysis. • Support continuous improvement initiatives through data driven recommendations. Stakeholder Management • Serve as a point of contact for P2P stakeholders across Finance, Procurement, and the business. • Translate business requirements into system and process solutions. • Communicate clearly and professionally with the client and internal partners. Controls, Compliance & Improvement • Ensure adherence to SOX/internal controls and documented P2P procedures. • Support audits, control testing, and process documentation. • Identify automation and standardization opportunities across D365, ServiceNow, and Anaplan. • Contribute to Shared Services transformation and digital enablement initiatives.