Delivery Operations Associate Manager

Skill required: Record To Report - Balance Sheet Account Reconciliations
Designation: Delivery Operations Associate Manager
Qualifications:BCom
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Finance Record to Report (R2R) Associate Manager is responsible for overseeing day to day R2R operations, ensuring high quality financial close, strong balance sheet governance, and compliance with accounting standards and internal controls. The role combines people leadership, operational ownership, and quality assurance, with a strong focus on delivering accurate, timely, and audit ready financial results. The Associate Manager leads senior analysts and analysts, performs and enforces quality checks across R2R outputs, and acts as a key partner to Finance Business Partners, Controllership, Audit, and other finance functions. The role requires confident communication in a multi stakeholder Shared Services environment. Technical & Analytical • Strong technical accounting and R2R process knowledge. • Excellent attention to detail and quality mindset. • Strong balance sheet review and financial validation skills. • Advanced Excel skills; experience with reporting and reconciliation tools is an advantage. Leadership & Behavioural • Confident first level manager with strong coaching and feedback skills. • Ownership mindset with accountability for quality and outcomes. • Ability to manage pressure during close cycles and meet tight deadlines. • Strong stakeholder management and communication skills. • Continuous improvement orientation with a pragmatic approach. Success Measures (KPIs) • On time and accurate period close delivery • Reduction in errors, rework, and post close adjustments • Quality and timeliness of balance sheet reconciliations • Audit outcomes and reduction in repeat findings • Team performance, capability, and engagement • Stakeholder satisfaction
What are we looking for? Education • Bachelor’s degree in Accounting, Finance, Business, or a related discipline (or equivalent experience). Experience • Relevant years of experience in Record to Report / General Ledger / Financial Accounting, ideally within a Shared Services or multi entity environment. • Proven experience leading or coordinating R2R teams. • Strong hands on experience with period close, balance sheet governance, and reconciliations. • Demonstrated experience performing and enforcing quality reviews and financial checks. • Experience operating in a controls driven environment (SOX or equivalent). • Audit support experience required. Professional Qualifications (Preferred) • Qualified or part qualified accountant (ACCA, CIMA, ACA, CPA) or equivalent. Language Requirement • English language proficiency at B2 level or higher (CEFR) is required. o Ability to communicate clearly and professionally in English, both written and spoken. o Comfortable leading close calls, stakeholder discussions, audits, and preparing financial documentation in English. Stakeholder Management & Reporting • Partner with Finance Business Partners, FP&A, Tax, Treasury, and upstream/downstream teams. • Provide clear explanations of financial results, variances, and balance sheet movements. • Support ad hoc reporting and analysis requests from senior stakeholders. • Communicate confidently and professionally in English in meetings, documentation, and governance forums. Continuous Improvement & Standardisation • Identify opportunities to improve R2R efficiency, quality, and control effectiveness. • Support standardisation and harmonisation of R2R processes across entities and regions. • Contribute to automation and transformation initiatives (e.g., reconciliations, journals, close activities). • Maintain and enhance SOPs, desk procedures, and quality checklists. • Support system changes and UAT from an R2R and quality perspective.
Roles and Responsibilities: •R2R Service Delivery & Close Ownership • Oversee end to end Record to Report activities, including: o Month end, quarter end, and year end close execution o Journal entry review and approval o Accruals, prepayments, allocations, and reclassifications o Intercompany accounting and reconciliation (as applicable) o Fixed asset accounting activities • Ensure close activities are delivered on time, accurately, and in line with close calendars and SLAs. • Act as an escalation point for complex accounting, system, or close related issues. Quality Checks & Financial Output Assurance • Design, perform, and oversee quality checks across key R2R deliverables, including: o Journal entry accuracy and completeness o Balance sheet reconciliations and substantiation quality o Variance analysis and management commentary o Financial reports and close packs • Ensure quality standards are consistently applied across the team and entities. • Identify recurring errors, control gaps, or quality issues and drive corrective actions. • Implement preventive controls and review mechanisms to reduce rework and post close adjustments. • Track and report quality metrics (e.g., error rates, rework, audit adjustments). Balance Sheet Governance • Own and oversee balance sheet reconciliation processes, ensuring: o Timely preparation and review of reconciliations o High quality supporting documentation and explanations o Clearance of aged or reconciling items with root cause analysis • Lead periodic balance sheet reviews with stakeholders and ensure accountability for open items. People Leadership & Team Management • Lead, coach, and develop R2R Senior Analysts and Analysts. • Allocate work and manage capacity to meet close deadlines and service levels. • Review team outputs, providing feedback and guidance to improve quality and consistency. • Support onboarding, training, and knowledge development across the R2R team. • Foster a culture of ownership, quality, and continuous improvement. Controls, Compliance & Audit • Ensure strong execution of internal controls across R2R processes (e.g., journal approvals, reconciliation controls, close governance). • Maintain audit ready documentation and evidence in line with SOX or equivalent frameworks. • Act as a key operational contact for internal and external audits. • Coordinate audit requests, responses, and remediation actions. • Ensure audit findings are addressed with sustainable, embedded solutions.