Campaign Management Sr Analyst
Designation: Campaign Management Sr Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? What are the key objectives and expectations from this role? The Global Social Account and Community Executive is a key operational support role within the GBS hub, responsible for driving global brand engagement and providing direct account support. This individual serves as the voice for the brand s social communities, ensuring real-time engagement, risk mitigation, and consistent brand tone. The role focuses on delivering excellent community management, executing foundational account maintenance, and providing essential operational support directly to the Global Social Lead Account Manager. What is the direct impact of this role on the team or organization? This role is vital for protecting brand reputation by ensuring all community interactions are compliant, consistent, and handled with speed and empathy. The Executive directly impacts the GBS team s efficiency by managing essential account logistics, security protocols, and basic performance monitoring. By keeping the accounts clean and operational, they provide the necessary technical support that allows Account Managers and Leads to focus on higher-level strategy and execution planning without distraction
What are we looking for? ESSENTIAL Experience Required? 4+ years of experience in community management, social media moderation, and/or foundational account management support Ability to handle high-volume community engagement and real-time issue resolution while adhering to strict regulatory guidelines. Demonstrated experience in troubleshooting and optimising social account set up in line with platform policies Hands-on experience with the scheduling and deployment of content across multiple platforms.? Familiarity with using dedicated social media management software for publishing tasks.? Experience with native content uploading and executing platform-specific best practices.? Supported the initial monitoring of content performance post-launch to confirm delivery.? Practical experience applying campaign metadata and tagging within a social technology platform.? A background in following established processes to support ongoing account optimization and setup.? Proven ability to follow specific process steps and escalate issues or unexpected results quickly.? Experience managing approval coordination across teams.? Technical / Functional / Leadership Skills Required? Hands-on in utilizing at least one major social publishing tool (e.g., ideally Hootsuite, Talkwalker, Sprinklr? Proficient and have hands-on experience with social media management tools such as Sprout Social, Hootsuite and Brandwatch, Talkwalker as well as native platform analytics Highly detail-oriented for accurate tagging and metadata entry to enable proper reporting.? Solid technical understanding of the mechanics of scheduling & publishing across platforms.? Clear and effective communication skills for flagging performance anomalies to senior stakeholders.? Demonstrated ability to perform basic content health checks immediately following deployment.? Proactive attitude toward learning and executing new steps for setup optimization.? Strong focus on adhering to strict publishing deadlines and quality assurance.? Ability to quickly adapt to and execute changes in publishing workflows and platform updates.? Education / Qualifications / Certifications Required? University degree. Preferably, major in Digital Marketing and Marketing.?
Roles and Responsibilities: •Community Engagement & Moderation Lead the day-to-day community management efforts, responding to comments, direct messages, and brand mentions across specific social channels. Act as the front line for social media crisis monitoring and real-time issue escalation, following strict global protocols for highly regulated topics. Maintain a comprehensive knowledge of all social community guidelines and ensure consistent application of the global brand voice in all interactions. Generate regular reports on community sentiment and key audience insights to inform content and Improve communications strategies. Global Account Management & Support Provide direct operational support to the Global Social Lead Account Manager on essential social account oversight tasks, documentation, and reporting needs. Coordinate with the IT department or specialized 3rd?parties to ensure account accessibility and user onboarding/offboarding for new GBS team members and local agency partners. Support the ongoing setup optimization of social media management tools and internal workflows (e.g., updating user lists, managing channel connections). Assist in the initial performance monitoring of published content, quickly flagging any major delivery issues or unexpected audience reactions Perform analytics of third party of creators and partner led content Ensure live posting during events where the global team is providing content coverage Operational Process Adherence Rigorously follow established GBS processes for content moderation, risk escalation, and data logging within the social tech stack. Collaborate with Account Executives and Publishers to ensure seamless information flow regarding community feedback and account health. Maintain a deep understanding of current and future platform features and community management best practices to ensure operational excellence.
Navi Mumbai
Énoncé sur l’égalité d’accès à l’emploi, Demandes d’accommodement et Autres énoncés en matière d’emploi
Notre engagement envers l’inclusion et la diversité
Chez Accenture, l’inclusion et la diversité sont essentielles à notre culture et font partie intégrante de nos valeurs fondamentales. Nous sommes engagés à créer un environnement où nos employés sont à l’aise, sont eux-mêmes et contribuent. À l’image du Canada, le personnel d’Accenture est composé d’une très grande variété de cultures, d’origines ethniques, de croyances, d’expériences et de langues. Nous offrons un environnement inclusif, sans égard aux caractéristiques personnelles comme l’origine ethnique, la religion, le genre, l’orientation sexuelle, l’identité ou l’expression du genre, l’âge ou le handicap.
Demandes d’accommodement
Accenture s’engage à offrir l’égalité d’accès à l’emploi aux personnes handicapées ou pratiquant une religion, notamment en offrant les accommodements raisonnables nécessaires. Si vous êtes embauché par Accenture et que vous avez besoin d’accommodements pour remplir les fonctions essentielles de votre rôle, vous serez invité à participer à notre processus d’accommodement raisonnable. Les accommodements consentis pour faciliter le processus de recrutement ne sont pas une garantie d’accommodements futurs ou continus après l’embauche.
Si vous souhaitez être pris en considération pour un emploi chez Accenture, et que vous avez besoin d’accommodements pour un handicap ou une pratique religieuse, veuillez nous appeler sans frais au 1-877-889‑9009, envoyez-nous un courriel ou communiquez avec le service de recrutement.
Autres énoncés en matière d’emploi
Nous avons pour objectif d’offrir à notre personnel des postes à proximité de leur lieu de résidence. Cependant, étant donné la nature de nos activités et nos obligations envers nos clients, nos employés doivent être prêts à voyager au besoin.
Les candidats à un emploi ne sont pas tenus de divulguer les infractions pour lesquelles une grâce a été accordée.
Afin de vous offrir le processus de recrutement le plus efficace, Accenture peut utiliser l'intelligence artificielle pour déterminer la correspondance entre votre candidature et les exigences du poste auquel vous avez postulé. La décision définitive sera toujours prise par l’équipe de recrutement après avoir examiné l’intégralité de votre profil de candidat(e). Durant le processus de soumission de candidature, vous pouvez choisir de ne pas participer à ce processus de sélection par intelligence artificielle et être assuré(e) que cela n’aura pas d’impact négatif sur votre perspective d’emploi chez Accenture.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.