Delivery Lead Senior Manager

Skill required: Talent & HR - Talent Identification
Designation: Delivery Lead Senior Manager
Qualifications:Any Graduation
Years of Experience:16 to 25 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Actively build positive, collaborative relationships with client and the Accenture’s Talent Acquisition leadership and delivery team. Understand the client’s business priorities and bring Accenture assets and expertise aligned with these priorities. Execute against a strategic roadmap consistent with the client or account plan that describes the incremental value that will be brought to the client, including the hiring transformation and innovation agenda, leveraging the hourly hiring team. Demonstrate client relationship, client management skills. Facilitate effective Management Operating System, ensuring timely reviews of process outcomes, 3X3 metrics, Key Performance Indicators KPIs, Service Level Agreements SLAs and improvement change initiatives. Monitor and manage team goals and performance and ensure team understands how they align and relate to broader business goals and strategies Deep dive existing and potential problem areas and develop a mitigation plan and lead the solutioning and design of process escalation guidelines. Proactively identify and escalate gaps in service delivery execution, geographic hiring challenges. Identify continuous improvement and productivity improvement opportunities maximize reuse, minimize redundancy, streamline. Responsible for capacity planning and utilization, productivity enhancement and efficiency gain, meet profitability targets, innovation agenda based on Client and Accenture expectations. Deep domain expertise and hands on functional experience is an essential requirement for this role. Demonstrated ability to work in a complex matrix organization with India as the hub in a global hub and spoke model.
What are we looking for? • Candidates should be flexible with their work window and willing to support Australian shift timings in alignment with client operating hours) Talent Acquisition Certification a plus Experience of working with Australian clients. Experience in Supermarket Retail Industry and/or Aviation Industry.
Roles and Responsibilities: • Develop deep domain expertise of the Client processes and assume a global functional role • As a leader, the incumbent would be expected to be a Subject Matter Expert for Talent Acquisition processes serviced to the Client • Provide end to end process and policy expertise/input to future state Global and Local design for all Global Recruitment process including Data analysis, Pipeline management, Trend analysis, Marketplace analysis, Talent forecasting, Requisition Management, Sourcing, Screening, Onboarding & Retention of Candidate • Provide leading practices, Industry benchmarks and process design considerations incorporating build to operate efficiency design principles • Provide leading input for technology configuration (Cloud HRIS – Workday/Success Factors, Taleo or other ATS) and assist in identifying gaps and matching automation opportunities • Participate and create content to be presented in Global/Local client calls, Client Governance calls. • Participate and lead continuous process improvement agenda and share Innovative practices resulting in measurable client value creation • Own and manage all process escalations, while working with Global Service delivery teams • Evaluate process and technology gaps in Talent Acquisition, works with internal and Client stakeholders to affix permanent as well as interim solutions • Meet Hiring Plans provided by the Client • Reporting of capacity utilization, hiring trends, productivity, time to fill, and other applicable SLAs and OLAs • Meet targets provided by Client for hiring plans across geography supported • Leverage onshore:offshore model by working with internal stakeholders to meet targets and optimize capacity utilization • Consultative approach with Client stakeholders providing industry best practices in Recruitment and Talent Acquisition • Run Delivery Center as P&L and be accountable for running a profitable business • Provide oversight of all major TA processes from a client perspective • Knowledge of market competitors in hourly arena • Familiar with US as a territory and experience of working in Hourly recruitment an added advantage • Meet annual goals set by Accenture’s leadership at account level, country and/or Market unit leadership • Be a self-starter who proactively seeks information, learns Accenture and Client ways or working and be a collaborator. • Collaborative approach in working with global delivery teams and support groups (Business Transformation, Analytics and Reporting, Workforce Management, Capability Development)