Accenture Song - Digital Product Delivery Manager
About Accenture Song:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product, and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content, and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology, and intelligence. Visit us at: www.accenture.com/song
Customer Tech & Delivery is a core pillar within Accenture Song, focused on designing, developing, and delivering world-class digital products and platforms. We work with many of the world’s leading brands to solve their most complex business and technology challenges across industries such as Insurance, Banking, Wealth Management, Retail, Consumer Goods and Travel . We operate end-to-end — from product strategy and architecture to implementation and scale — collaborating across Song’s broader ecosystem, including Service, Operations, Strategy, Advisory, and Creative. We bring together deep technical acumen, human-centered thinking, and data-driven insight to build impactful digital solutions.
Job Description:
We are seeking a passionate and results-driven Product Delivery Manager to join our Customer Tech & Delivery team within Accenture Song. In this role, you will lead the delivery of innovative digital products and platforms that drive meaningful outcomes for our clients. As a key player in shaping the future of digital experiences, you will collaborate with cross-functional teams to solve complex business and technology challenges across industries such as Insurance, Banking, Wealth Management, Retail, Consumer Goods, and Travel.
You thrive in a fast-paced, client-focused environment and have a proven track record of delivering large-scale digital initiatives. You are eager to leverage cutting-edge technologies like AI, GenAI, and modern digital platforms. Naturally collaborative, you excel as a relationship builder and trusted advisor, moving fluidly across business, technology, and delivery domains. You are passionate about building high-performing teams, driving measurable outcomes, and enabling businesses to grow through sustained customer relevance. Your work will embody a seamless blend of creativity, innovation, and technology, creating impactful solutions that inspire and deliver value.
As a Product Delivery Manager, you will lead the end-to-end delivery of digital products and platforms, ensuring alignment with client goals and business KPIs. You will work collaboratively with cross-functional teams to manage scope, budgets, resources, and timelines while maintaining the highest standards of quality and delivery excellence. This role requires expertise in both agile and traditional delivery methods, a proactive problem-solving mindset, and a passion for creating measurable business outcomes. You will deliver on engagements in the following areas:
Delivery Execution
- Lead the end-to-end delivery of digital initiatives, from strategy to execution, ensuring on-spec, on-time, and on-budget outcomes.
- Collaborate with cross-functional client teams, agencies, and third-party vendors to support digital initiatives and technical delivery.
- Coordinate project planning, resource allocation, forecast monitoring, and team utilization across multiple workstreams from kickoff to delivery.
- Identify key project milestones, dependencies, and risks, and develop mitigation strategies to ensure successful delivery.
- Manage contract details, scope, and finances, ensuring achievable outcomes through robust change management practices.
- Track financial metrics, highlight variances, and implement interventions to meet Original Deal Economics (ODE).
- Maintain systematic quality standards, flag critical delivery issues, and manage escalations with recovery plans.
- Provide solutions for forecasting, prioritization, and team capacity challenges to meet client milestones and deadlines.
- Secure, onboard, and develop talent to fill skill gaps, foster a positive team culture, and achieve delivery outcomes.
Client Engagement
- Foster trusted relationships with clients, ensuring proactive communication and alignment with delivery expectations.
- Understand client business challenges, define KPIs, and deliver measurable outcomes using domain expertise.
- Serve as the primary escalation point for client queries and issues, guiding teams to address challenges effectively.
- Design, update, and communicate detailed status reports to clients and stakeholders while managing deployment calendars.
- Leverage successful delivery outcomes to identify and pursue additional client opportunities.
Product Innovation
- Utilize Agile methodologies, including Scrum, Lean, and Kanban, to optimize workflows and enhance project management processes.
- Share best practices, mentor peers, and contribute to thought leadership within the delivery community.
- Mentor and coach team members while driving continuous improvement and innovation across delivery teams.
- Evangelize new delivery methods, tools, and technologies to drive greater value, productivity, and efficiency.
Experience, Attributes and Qualifications:
- 5+ years of website, mobile, platform and/or the product development life cycle
- Proven expertise delivering modern digital products using full-stack services and modern digital platforms
- Proven track record working with cross-functional teams, agencies, and vendors to deliver digital initiatives and technical solutions.
- Strong knowledge of Agile and hybrid delivery models, including scaled Agile frameworks
- Demonstrated ability to identify key project milestones, dependencies, and mitigation strategies in collaboration with internal and external stakeholders.
- Experience leading delivery teams in consulting or professional services, with a focus on Insurance, Banking, Wealth Management, Retail, Consumer Goods, or Travel industries.
Preferred Qualifications:
- You’ve implemented Commerce platforms, Experience platforms, CRM, CDP, Loyalty programs, MarTech solutions, and/or Sales Transformation initiatives.
- You’ve led or supported transformation programs, enterprise product/platform modernization, or cloud migrations
- You’ve worked on AI, GenAI, ML initiatives or other emerging technologies, or developed personalized digital experiences
- You bring experience managing nearshore/offshore delivery models or working in globally distributed environments
- You have strong client relationship development and client management skills
- You’re passionate about developing talent, building culture, and driving continuous improvement across teams
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Hong Kong
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