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The art of front office thinking

Reinventing Enterprise Operations

High operations maturity realizes higher value

What we do

Front office thinking

How we work

Digital Inside Sales

We bring a modern approach to selling to achieve sustainable growth. Learn more.

Ecosystem and channel optimization

We help onboard and enable partners, as well as providing channel performance optimization and program compliance management.

Sales enablement

We work across order management, contract management, master data management, trade promotion management, and configuring, pricing and quoting.

Customer adoption and success

We offer customer onboarding, adoption and care (AI-powered). We provide training, product enablement and support, and upsell / cross-sell expansion.

Why work with us


Improvement in inside sales lead conversation rate


Increase in customer retention


Customer satisfaction rate achieved consistently


Net promotor score increase

HFS highlight

State of Sales

What we think

Making space to grow in consumer goods

CPGs as digital businesses can seize the opportunity to grow digital commerce.

Drive growth in the front office with smarter data​

How using the right data across the Front Office helps to provide superior customer experiences.

The value multiplier

Discover how organizations can double their chances of future-ready operations in the next 3 years.

Case studies

Seizing a $1B+ revenue opportunity with SMBs

A global networking technology company creates a new GTM to transform customer experience.

Finding the secret sauce for smarter selling​

A mobility and delivery platform unlocks over $85 million through sales talent and data-driven insights.

Our leaders

Fabrice Dersy

Senior Managing Director, Lead – Marketing & Sales & Customer Operations

Danielle Moffat

Managing Director – Accenture Operations, Intelligent Sales and Customer Operations Offering Lead

Benedict Hernandez

Global Delivery Lead – Operations


Connect with us

Read our blog

How organizations are reinventing their business with Intelligent Operations.

Explore Careers

We're looking for innovators to deliver continuous, rapid innovation to help companies reinvent themselves at Accenture Operations.

Digital Inside Sales

A future-ready and digital B2B revenue engine

The growth game has changed for B2B. But it is more important than ever. Human Ingenuity + Digital Innovation are key to achieving sustainable growth.


Marketing operations​

A new model for a new generation of marketers.Data-driven—Technology enabled—Content powered.

Virtual tour

Take a 360º virtual tour through our Intelligent Operations Centers.


A unique human-machine operating engine that transforms business operations and delivers results.