ServiceNow Technical Architect
A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
If you have experience on ServiceNow and expertise in architecting and designing solutions, and helping clients develop innovative solutions that always offer the best customer experience and optimize internal interactions, then we want to meet you.
You’ll have an opportunity to shine and work collaboratively with a very strong ServiceNow team across Canada, helping our clients leverage the power of technology to address their pressing business needs.
Learn more about ServiceNow at Accenture Here
The Work:
A ServiceNow Technical Architect designs and articulates robust, scalable solutions on the ServiceNow platform, serving as a trusted advisor to senior stakeholders and guiding clients through their digital transformation journey.
Responsibilities:
- Within the ServiceNow group, the ServiceNow Technical Architect is an experienced architect and innovator of solutions utilizing the ServiceNow platform and can describe the solutions with ease.
- An experienced advisor to the C-Suite, crafting the best solutions to meet their business needs.
- Provide leadership and oversight on critical ServiceNow programs at Fortune 500 clients.
- Excels at developing prototypes and providing demonstrations of ServiceNow solutions to client.
- Analyze client environments, complete assessments, and create roadmaps to help clients understand the path to transform their ServiceNow environment and improve business value.
- Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
- Drive continuous improvements of our implementation methodology and service offerings based on client experiences.
- Create technical architecture diagrams and documentation
- Design and build technical frameworks and re-usable building blocks (accelerators)
- Complete hands-on development of complex solutions for our clients.
- Guide and provide mentorship to ServiceNow Developers.
- Influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
- Strong experience in leading solution design, creating estimates, developing implementation plans and building proposal response information for new opportunities
- A strong desire and commitment to grow ServiceNow skills and knowledge through formal training, mentorship and hands-on experience
- Dedicated to staying current with major platform releases by ensuring all delta exams are completed in a timely manner
Basic Qualifications:
- A bachelor's degree or college diploma in a business-related field
- Minimum 6 years knowledge and experience working with ServiceNow in Development & Technical Architecture capacity.
- Minimum of 6 years’ experience directly driving IT transformation & strategy planning, preferably in a high-tech consulting environment.
- Ability to demonstrate advanced scripting skills – JavaScript, SQL
- Experienced with Agile methodologies like SCRUM, Kanban & Wagile.
- At least two ServiceNow mainline certifications
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills
- Proven ability to build, manage and foster a team-oriented environment
- Proven ability to work creatively and analytically in a problem-solving environment
- Excellent leadership and management skills.
Nice to have:
- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) designation
- Eligible for reliability clearance
- Bilingual ( French and English)
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here:
Role Location Annual Salary Range
British Columbia/Ontario/New Brunswick $82,600 to $132,600
Toronto, Ontario
Calgary, Alberta
Ottawa, Ontario
Regina, Saskatchewan
Vancouver, British Columbia
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you require accommodation during the recruitment, assessment or selection process for a disability or other protected ground under applicable human rights legislation, please notify your recruiter or contact us toll free at 1 (877) 889-9009.
Equal Employment Opportunity Statement
All employment decisions shall be made without discrimination based on any characteristic protected by applicable federal, provincial or territorial human rights legislation, including age, race, creed, color, ethnic origin, religion, sex, place of origin, ancestry, disability status, sexual orientation, gender identity or expression, genetic information, marital status, family status, citizenship, record of offences (where applicable) or any other protected ground.
Job candidates will not be obligated to convictions for which a record suspension (formerly known as a pardon) has been granted, except as permitted or required by applicable law.
Accenture is committed to supporting current and former members of the Canadian Armed Forces and other veterans.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Other Employment Statements
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.
To provide you with the most effective recruiting process, Accenture may use artificial intelligence to create insights on how your candidate information matches the requirements of the role you have applied to. The final decision will always be taken by the hiring team after considering your candidate profile in full. During the application process, you can choose to opt out of this artificial intelligence screening process and be rest assured that this will not negatively impact your opportunity for employment with Accenture.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.