Accenture + ServiceNow
The most efficient and effective way to innovate and transform existing processes and infrastructure to respond to end-user needs
Our ServiceNow offerings
Accenture brings unmatched talent, experience and global scale to help clients achieve transformative innovation and business value with ServiceNow.
IT workflows
We help our clients transform their IT experience with IT Service Management, IT Business Management and more.
Employee experience transformation
We support the creation of a “system of experience” for our clients employees that unlocks enterprise-wide productivity. Learn more.
Customer service transformation
We work with our clients to re-imagine customer engagement with proactive service from issue to resolution. Learn more.
AIOps with ServiceNow
We execute strategies that build trust between IT and the business and deliver high-performance business services and visibility. Learn more.
Security operations
Our experience in security transformation and GRC platform migration helps clients respond faster to incidents, vulnerabilities and enterprise risk.
Platform application development
Our team of experts helps clients expand the value of ServiceNow, building enterprise workflows and integrations to meet unique business needs.
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Accenture IT Organization
ServiceNow at Accenture
As one of ServiceNow’s largest customers, Accenture has hands-on understanding of the technology.
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What we think
AIOps can provide visibility, identify potential service issues and help IT leaders optimize spend for other business leaders in the enterprise.
Automation streamlines customer service processes while improving customer satisfaction and reducing a company’s overall cost to serve customers.
Companies that meet employees’ changing demands can gain significantly higher productivity, competitive advantage and, ultimately, increased revenue.
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Awards & recognition
HFS Research
Ranked #1 in HFS Top 10 for ServiceNow Services Report
2019ServiceNow
Global partner of the year
2019
ServiceNow
Global customer workflow partner of the year
2019
ServiceNow
Partner of the year – EMEA
2019
ServiceNow
Customer workflow partner of the year – EMEA
2019, 2020
ServiceNow
Partner of the Year – AMS
2020
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Our leaders
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Lawne Gerhardt
Managing Director, Lead – ServiceNow Practice, North America, Latin America and Canada
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