Transformation Change Senior Manager - Retail
We are:
Talent and Organization — we help clients co-create the workforce of the future. How? We make decisions based on people insights. We give leaders the tools and roadmaps to do their best work. We create digital employee experiences that front-line teams and store leaders love. And we teach organizations how to grow great, commercially focused, forward-thinking leaders. Our approach and our people put us at the front of the pack for talent, HR, and organizational consulting. We help clients with new skilling, talent strategy, leadership development, employee experience, organizational design, operating model transformation, training and skilling, change and human experience, and beyond.
You are:
A transformational leader with deep experience guiding retail and consumer-facing organizations through complex change. You understand that retail transformation is about both the customer and the people who serve them — from store associates to district and regional leaders. You know how to engage frontline stakeholders, store operations, merchandising, supply chain and IT partners; drive cultural shifts that improve customer experience and sales; and embed agile, data-driven ways of working into retail operations. You bring a strategic mindset, commercial problem-solving, and the ability to lead cross-functional teams through ambiguity. As a trusted advisor, you thrive on helping retailers navigate digital and operational change and build the workforce capability to succeed in an omnichannel environment.
The work:
Lead complex transformation initiatives for clients, drive sustainable adoption, and measurable outcomes.
Develop human-centered, agile strategies tailored to client realities.
Translate strategic direction and business objectives into holistic transformation programs covering consumer-focused operations, leadership development, workforce planning, and digital enablement.
Design and implement initiatives that enhance organizational agility, customer-centric culture, and ways of working.
Use modern methodologies and tools, including:
Predictive analytics for change and adoption.
Engagement, collaboration, and workshop facilitation tools
Experience design informed by consumer and employee personas.
Drive leadership alignment, stakeholder engagement, and workforce enablement — from frontline coaching to district/regional capacity building.
Serve as a trusted advisor to retail executives, guiding them through tradeoffs between operations, merchandising, and customer experience.
Manage and develop client delivery teams; mentor consultants and retail practitioners to deliver high-quality solutions.
Support business development activities: proposals, client pitches, solution design, and relationship growth.
Contribute to thought leadership for retail change management: market research, published insights, and capability building.
Here’s what you need:
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Minimum 10 years of experience in talent, transformation, or change management, with at least 5 years in consulting (or equivalent client delivery roles).
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7+ years of direct experience working within retail, consumer goods, hospitality, or another consumer-facing.
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Proven track record leading large-scale transformation initiatives with measurable impact.
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Expertise in designing and implementing change strategies for complex, distributed organizations.
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Strong stakeholder management and leadership coaching experience — comfortable working with C-suite, operations leaders, HR, and frontline managers.
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English is required for this position as this role will regularly interact with English-speaking stakeholders across Canada. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
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A University Degree is required for this position
Bonus points if:
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At least 10 years of experience working as a consultant on change management.
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Experience in three or more of the following areas:
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Change Analytics
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Change Tracking
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Design Thinking
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Change Capability Development
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Agile Change
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Employee Experience
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Familiarity with digital change management tools, HR automation, and future workforce design.
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Experience in retail transformations involving supply chain, technology, and/or workforce change.
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MBA or graduate-level degree in Organizational Development, Change Management or a related field.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a back fill position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here.
Role Location Annual Salary Range
British Columbia/Ontario $142,050 to $292,000
Montreal, Quebec
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