webMethods Support Consultant
We are:
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You Are:
A webMethods Support consultant and the job involves maintaining and troubleshooting the webMethods platform, resolving technical issues, and ensuring the performance and availability of integration solutions.
Responsibilities:
- Troubleshooting and support: Diagnose and resolve technical problems with webMethods integration solutions, and provide ongoing support for existing applications.
- Platform maintenance: Manage the deployment of webMethods packages to different environments, and perform regular system maintenance and upgrades.
- Monitoring and performance: Monitor system performance, identify and resolve issues affecting availability or capacity, and tune platforms for optimization.
- Deployment and release: Implement and validate code and configuration changes across various environments (e.g., DEV, QA, PROD).
- Root cause analysis: Perform root cause analysis for recurring incidents and implement permanent fixes to improve stability.
- Documentation: Create and maintain technical documentation, including standard operating procedures and support articles.
- Collaboration: Work with developers, business users, and other internal teams (e.g., database, network) to ensure seamless integration and resolve issues.
- On-call support: Participate in a 24x7 on-call rotation to provide after-hours production support.
- This role requires being in the local office 2-3 days per week.
Basic Qualifications:
- Bachelor’s degree in computer science or related field.
- Over 5 years of expertise in the following areas:
- Hands-on experience with webMethods Integration Server, Trading Networks, and Broker / Universal Messaging. Operating systems: Experience with Linux or Unix environments.
- Databases: Basic SQL and database troubleshooting skills, particularly with Oracle. Integration protocols: Familiarity with B2B/EDI protocols (AS2, FTP, SFTP) and web services (REST, SOAP).
- Tools: Experience with monitoring tools like Splunk or Dynatrace, and ticketing systems like ServiceNow or JIRA.
- Problem-solving: Strong analytical and problem-solving abilities.
- Communication: Good communication and collaboration skills
- English is required for this position as this role will regularly interact with English-speaking stakeholders across Canada. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement
IMPORTANT before applying for a job internally:
- Review this application criteria.
- You must already possess the appropriate visas and/or work permits required to live and work in the country the job is based. Do not apply until you have confirmed these authorizations are in place, or the job description states that international applicants will be considered.
- If you apply and are selected for a job at a higher level, it will be offered at your current level. You will be considered for promotion at the next eligible promotion period, except where subject to local law or contractual obligations*.
*ICEG, France, Belgium, Luxembourg, Austria, and Germany: Promotions will be handled in accordance with local labor laws and works council agreements, where applicable).
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here.
Role Location Hourly Salary Range
British Columbia/Ontario $29.01 to $53.05
Montreal, Quebec
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