Social Services

From the era of support to the era of empowerment

Digital social services for lifelong support

As well as helping disadvantaged and vulnerable people towards self-sufficiency, social services agencies will increasingly also offer proactive, lifelong support to all members of society, from employment and welfare support and payments to child welfare and care for the elderly.

Agencies need to intervene earlier and proactively, and collaborate with an ecosystem of public and private sector partners to achieve better citizen outcomes. Citizens expect those actors to work seamlessly to provide services built around their needs. At the same time, agencies face rising demands for digital services and experiences and the challenge of operating with tight budgets and with employees who are often resistant to change.

To achieve their objectives, agencies must harness disruptive technologies such as AI, automation and analytics and evolve their operating models to shift from static, program-centric organisations to become more agile and citizen-centric. This decisive transformation requires them to become "living" agencies.

Cultivating Innovation in Human Services

Accenture's video shares the opinion of social service experts on how can innovation enable better policy and service delivery. See more.

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Innovation with purpose

Human services innovation leaders are looking beyond their own organisation to discover and scale new ideas.

More than half of citizens want government to provide relevant services with analytics and AI.

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Public Service

Social services: Lead with impact

We surveyed over 7000 people in 10 countries to identify the key priorities needed to deliver effective social services to the world’s citizens.


Human Services as a platform

"Human Services as a platform is an opportunity for leaders to rethink and reinvent how Human Service Organisations operate."

— GAURAV GURJAL, Managing Director – Social Services

Latest social services insights

Meet our subject matter experts and get their latest take on the most pressing issues facing social services agencies.

Three ideas for improving citizen experience

Eyal Darmon shares what government can learn from customer service innovators in the private sector.

Social services’ most important act is yet to come

Rainer Binder explains how agencies can play a vital role in leading a post-pandemic upswing for social services.

To protect the vulnerable, strengthen compliance

Making compliance more accessible with better citizen experiences is essential.

Our leaders

Transforming public service

By leveraging deep industry expertise and applying it to the specific challenges that public organisations face, we can deliver proven solutions, end-to-end. We’re infusing government with the fresh thinking it needs to give citizens what they want.

Modernising the Core

Evolving core operations, processes and systems whilst embedding innovation, leaders can deliver the services that citizens demand.

Innovative Technologies

Driving technology use to tackle opportunities and challenges, prepare for change and create value.

Truly Human Government

Truly human governments break down silos, build up capabilities and empower workforces to move from transactions to relationships with citizens.

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Accenture is recognised for transforming service delivery and achieving high impact outcomes.

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Across the public sector, we’re helping transform organisations to continuously adapt and improve outcomes through innovation.