ServiceNow Delivery Lead Senior Manager

Here's what you need

• Minimum of 10+ years of experience delivering enterprise technology or digital transformation programs, preferably within a consulting or professional services environment.

• Minimum of 6 years of hands‑on experience delivering and governing ServiceNow implementations, including complex, multi‑workstream or enterprise‑scale programs.

• Minimum of 4 years of experience providing client-facing delivery leadership, including direct engagement with senior stakeholders and executive sponsors.

• ServiceNow System Administrator certification or minimum 5 years of demonstrated, in‑depth ServiceNow platform experience.

• Bachelor’s degree or equivalent professional experience (minimum 12 years total work experience).

Preferred Qualifications

• PMP, CSM, or equivalent project/program leadership certification.

• ITIL V3 or V4 Foundations Certification.

• Formal project or program management experience; certification (e.g., PMP, CSM) preferred.

• Experience with SaaS delivery models and cloud-based enterprise architectures.

• Prior experience supporting sales pursuits, account growth, or deal shaping.

• Advanced ServiceNow certifications or exposure to multiple practice areas (e.g., ITSM, CSM, SPM, ITAM, CMDB, AI/Automation).

Professional Skill Requirements

• Proven ability to lead leaders and foster a high-performing, collaborative delivery organization.

• Strong analytical, problem-solving, and decision-making abilities in complex and ambiguous environments.

• Executive-level presence with the ability to influence outcomes across delivery, sales, and client leadership.

• Customer-centric mindset with a focus on business outcomes and long-term value creation.

• Comfortable operating at both strategic and hands-on levels as needed to ensure success.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 06/13/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range
California $132,500 to $302,400
Cleveland $122,700 to $241,900
Colorado $132,500 to $261,300
District of Columbia $141,100 to $278,200
Illinois $122,700 to $261,300
Maryland $132,500 to $261,300
Massachusetts $132,500 to $278,200
Minnesota $132,500 to $261,300
New York $122,700 to $302,400
New Jersey $141,100 to $302,400
Washington $141,100 to $278,200

#LI-NA-FY25

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Para más información sobre cómo procesamos tus datos durante el proceso de reclutamiento y contratación, por favor consultá la Declaración de Reclutamiento y Contratación de Accenture.

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