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The Power of Change

From our CEO

"We delivered on our commitments to our clients, our people, our shareholders, our partners and our communities."

— JULIE SWEET, Chief Executive Officer

Our financial report


An increase of 4% in local currency and 3% in U.S. dollars from fiscal 2019

New Bookings

Record bookings, an increase of 10% in local currency and 9% in U.S. dollars

Diluted Earnings Per Share

An increase of 7% from fiscal 2019, including $0.43 of gains on an investment; excluding these gains, adjusted EPS of $7.46 increased 1% from fiscal 2019

Operating Margin

An expansion of 10 basis points from fiscal 2019

Free Cash Flow

Defined as operating cash flow of $8.2 billion net of property and equipment additions of $599 million

Cash Returned to Shareholders

Defined as cash dividends of $2.04 billion plus share repurchases of $2.92 billion

Comparison of cumulative total return

Index prices as of August 31

Awards and recognition

FORTUNE’s World’s Most Admired Companies

No. 1 in our industry for 7 years, marking 18 consecutive years on list

Interbrand's Best Global Brands

No. 31, marking 19 consecutive years

Barron’s Most Sustainable International Companies

Among Top 2 for 2 consecutive years

Ethisphere’s World’s Most Ethical Companies

13 consecutive years

Forbes’ Global 2000

No. 205, marking 17 consecutive years

Dow Jones Sustainability Index North America and FTSE4Good Global Index

Since 2005

Fast Company’s Most Innovative Companies

2 consecutive years

FORTUNE’s Global 500

No. 279, marking 19 consecutive years

CDP’s Climate Change "A List"

5 years

Refinitiv Diversity & Inclusion Index

Among Top 3 for 3 consecutive years

Great Place to Work/FORTUNE’s 100 Best Companies to Work For

In Japan, Mexico, U.K. and U.S.

Apertura Mejores Empleadores in Argentina

7 consecutive years

Human Rights Campaign’s Corporate Equality Index

In Chile, Mexico and U.S.

Stonewall Global Workplace Equality Index

6 consecutive years

Randstad’s Most Attractive Employers in Greater China

3 consecutive years

Business Today/People Strong’s Best Companies to Work For in India

Among Top 5 for 7 consecutive years

Disability Equality Index

4 consecutive years

South African Workplace Equality

Achieved Gold status

Additional information

Stock listing

Available information

Trademark references

Forward-looking statements and certain factors that may affect our business

Reconciliation of non-GAAP measures