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Innovating Public Service

Ideate, innovate, scale

Innovation is the new black

Not all innovative models are equal

Learn more about the importance of blending different models to facilitate transformational innovation.

Culture is the key

What are the steps to creating an innovative culture, and what value can it offer public service organisations?

Achieving scale

Carl Ward explores what it takes to achieve scale – and how to move the innovation process from ideation to delivery.

Innovation in government


of government executives see innovation as part of their day-to-day jobs.

Creating a culture of innovation

Technology enabling innovation

Artificial Intelligence

AI is already transforming the private sector, but its enormous disruptive potential won’t stop there. See how AI is transforming public services.


It’s changing the future as we speak—but where do you start? Harness Blockchain with real-world applications in the public sector.

Internet of Things

A universe of linked devices, services and people is the key to a new era of competitiveness.

Extended Reality

Innovative companies are pioneering new applications of Extended Reality now. Are you ready to invent your organisation’s future reality?

Innovation brought to life in the UK

Transformation is more achievable than you think

Lessons on innovation at scale

Mark Jennings explores five lessons of innovation at scale as successful factors for organisations.

Improving taxpayer experience: Revenue’s voicebot

Virtual agents, built using artificial intelligence technology, can support taxpayers.

Our leaders

Mark Jennings

Managing Director - Health & Public Service UK & Ireland

Shaheen Sayed

Market Unit Lead – UKIA

Shannon Cozzolino

Managing Director – Health, United Kingdom and Ireland

Transforming public service

Truly human government

Truly human governments break down silos, build up capabilities and empower workforces to move from transactions to relationships with citizens.


We bring the insight, experience and delivery capabilities needed to help leaders bring Living Governments to life.