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Public Service Consulting

Empowering public service with innovation and agility to embrace accelerating change.

NEW RESEARCH

Talent leaders, agents of public service change

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What we do

We combine human ingenuity, technology and a delivery-focused culture to enable leaders across public sector organizations to turn ambition into action.

US federal government

We help the US federal government design, deliver and run the next generation of government

Social services

We help social services and human services agencies become more agile and responsive to deliver better outcomes

Defence

We help defence organizations think about innovation as a capability to deliver mission outcomes

Cities, transport & infrastructure

We help cities and infrastructure providers work towards a greener and more connected future

Revenue

We help tax and revenue agencies  drive efficiencies in collection and deliver better service for taxpayers

Public safety

We help public safety organizations realize data-driven, preventative approaches

Education

We help education organizations meet growing demands through technology enablement

Border services

We help border services agencies find new and efficient ways to enable seamless travel and trade

Pensions

We help pensions organizations embrace digital technology to imagine a new type of retirement experience

Public health

We help public health organizations in the US improve outcomes and transform experiences for all stakeholders

Post & parcel

We help post and parcel organizations embrace digital transformation to accelerate growth and great service

Nonprofit

We help nonprofits turn challenges into opportunities to become constituent-centric

Cloud and digital platforms

Embracing cloud to enable and accelerate innovation, intelligence and value

Digital customer service

Bringing together service design, technology, and insights to deliver better experiences and outcomes

Sustainability

Helping governments lead the way in creating a more sustainable future for a global society

Workforce transformation

Reimagining skills, talent and operational models to build a resilient and productive workforce

Intelligent back office

Imagining a new back office to deliver strategic value and business insights for public sector organizations

Security

Redesigning for resilience and to mitigate risk

Metaverse

Bringing together a spectrum of digitally enhanced worlds, realities and business models

Cities, transport and infrastructure

Helping cities reimagine new infrastructural futures

Integrated eligibility

Addressing state priorities with tailored solutions and transparent support

Data-led transformation

Connecting data and people, ideas and outcomes

NEW IDC REPORT

Accenture named leader for Data-Driven Government

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Greater impact for better outcomes

Facing limited resources, compressed timelines and a state of permacrisis, public service leaders must balance stability with speed in reacting to changing needs. But they may not have time to take a step back and consider what’s possible–to think about how their organizations could perform if they reimagined their operations and considered the “what ifs”.

Even amidst challenges, public service agencies have an opportunity to build resiliency and continuous evolution. Considering deliberate strategies that nurture the continuum of change and big thinking can lead to what we call Total Enterprise Reinvention in Public Service. By focusing on things like talent transformation, breaking down silos for better collaboration, and initiatives that create agility, we can help our public service clients lead with impact and continuously evolve to enable more positive outcomes for those they serve. Read more.

Case studies

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Public Service

Singapore revolutionises national ID

Accenture helped Singapore GovTech with its National Digital Identity (NDI) initiative through the Singpass, a trusted personal digital identity.

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Public Service

Pos Malaysia: A roadmap to sustainability

Malaysia’s national post embraces data to reduce emissions, cut waste and modernize its workforce.

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Salesforce.com

Refugee aid at the speed of tech

How USA for UNHCR found clarity on the cloud.

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Public Service

Caseworker training reimagined

Accenture helped San Diego County reimagine caseworker training with virtual reality.

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Public Service

Social security: Securing life goals

Helping Singapore’s Central Provident Fund Board make social security a simpler, more personalized experience.

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Public Service

Unearthing the past with artificial intelligence

Accenture is using AI to expand the world’s collective memory of the Holocaust and preserve the names and experiences of those who were persecuted.

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What we think

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Read

Public Service

Talent leaders, agents of public service change

Combining the power of data, tech and talent to accelerate reinvention in public service.

Read
Read

Defense

Military readiness through supply chain resilience

Learn why digital twins are necessary for a more resilient military defense supply chain.

Read
Read

Public service

Public service experience through a new lens

Read how public service agencies can reframe consumer experience in the public sector to align with changes in people’s live.

Read
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Public Service blogs

Get the latest on how to focus your mission and leverage your resources from our subject-matter experts.

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Cross Public Service

Energy efficiency: immediate impact, lasting benefits

Accenture explores how energy-efficiency could provide the foundation for ongoing government sustainability objectives.

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Defence

How do we improve service for those who serve?

Improving customer service for those who serve is a critical conversation in defence organizations. Accenture explains how to improve military service.

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Public Safety

Protecting and serving in the metaverse continuum

The metaverse is reinventing how public safety organizations operate, interact with citizens and deliver services.

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Our leaders

Anita Puri

Managing Director – Public Service, Global Lead
Meet Anita

Dan Boxwell

Managing Director – Public Service, North America Lead
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Hibiki Mizuta

Senior Managing Director – Public Service, Growth Markets Lead
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Dan Sheils

Managing Director – Public Service, Europe Lead
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Valerie Armbrust

Managing Director – Health & Public Service, Technology and Cloud
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Rainer Binder

Managing Director – Health & Public Service, Social Services and Workforce & Talent Transformation
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Mark Briganti

Principal Director – Health & Public Service, Post and Parcel
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Bill Cronin

Managing Director – Health & Public Service, Intelligent Back Office
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Owen Davies

Managing Director – Health & Public Service, Pensions
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Prasanna Ellanti

Managing Director – Health & Public Service, Border Services
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Kevin Ellenwood

Managing Director – Accenture Song, Public Service Customer Experience
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Samantha Fisher

Managing Director – Health & Public Service, Education
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Matthew Gollings

Managing Director – Health & Public Service, Defense
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Jim Guinn

Senior Managing Director – Industry, Strategy & Consulting Lead, Accenture Security
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Gaurav Gujral

Managing Director – Health & Public Service, Sustainability
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Jennifer Holmes

Managing Director – Health & Public Service, Cities, Transport & Infrastructure
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Kristin McElderry

Managing Director – Health & Public Service, Metaverse
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Amit Patel

Managing Director - Health & Public Service, Nonprofit
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Adam Racine

Principal Director – Health & Public Service, Post and Parcel
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Heidi Reed

Managing Director - Health & Public Service, Integrated Eligibility
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Bryan Rich

Managing Director - Health & Public Service, Data & AI
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Natalie Sisto

Managing Director – Health & Public Service, Workforce & Talent Transformation
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James Slessor

Managing Director - Health & Public Service, Public Safety
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Donald Snow

Managing Director – Health & Public Service, Revenue
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Kristin Thorn

Managing Director - Health & Public Service, Public Health
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Khalid Alzahrani

Managing Director – Health & Public Service, Saudi Arabia
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Mike Bova

Managing Director - Health & Public Service, US Northeast
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Kiryakos Chebel

Managing Director - Health & Public Service, France, Benelux, EU
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Amie Dardis

Managing Director – Health & Public Service, US Midwest
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Hiroshi Goto

Managing Director - Health & Public Service, Japan
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Mark Jennings

Managing Director - Health & Public Service UK & Ireland
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Nadya Kamali

Managing Director - Health & Public Service, United Arab Emirates

Jane Kerr

Managing Director - Health & Public Service, Canada
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Corinna Krezer

Managing Director - Health & Public Service, Europe & Austria, Switzerland, Germany
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Mark Lambert

Managing Director - Federal Public Service, Canada
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Kim Mentzer

Managing Director - Health & Public Service, US South
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Gugu Nyanda

Managing Director - Health & Public Service, Africa
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Vibeke Nyvold

Managing Director - Health & Public Service, Nordics
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Mark Tham

Managing Director - Health & Public Service, Southeast Asia
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Franco Turconi

Managing Director - Health and Public Service, Italy, Central Europe and Greece
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John Vidas

Managing Director - Health & Public Service, APAC, Africa, Middle East
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Gil Wootton

Managing Director – Health & Public Service, US West
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Alberto Zamora

Managing Director - Health & Public Service, Spain, Portugal, Israel
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