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Humanity: Serve with empathy

September 27, 2022 5-MINUTE READ

Employee experience plays a role, too

"Tools provided to employees need to help reduce their cognitive load, not increase it, so they can focus on providing the best service possible to their client."

— Public service executive

About the Authors

Eyal Darmon

Managing Director – Strategy & Consulting, Public Service

Kevin Ellenwood

Managing Director – Accenture Song, Public Service Customer Experience

Jenny Brodie

Senior Manager – Health & Public Service, Research