For post and parcel players, the rules of the game have changed. Mail volumes are in long-term decline. And yet more people are shopping online — and requesting home delivery — than ever. New technologies and new customer expectations are dramatically shifting strategic priorities.
Digital transformation is the main driver of changing demand and future value. And the impact is being felt everywhere – in delivery demand and supply, returns, cross-border ecommerce and the universal service obligation.
All the while, the sustainability of the last mile is becoming a key competitive advantage, challenging delivery organizations to radically reduce their carbon footprints.
The new imperatives? Pivot to new business models. Reduce costs. Accelerate growth. Transform sustainability. And deliver real change in customer experience.