RESEARCH REPORT

In brief

In brief

  • Banking is entering a post-digital age where transformation priorities of the last few years are fast becoming table stakes.
  • As bankers complete and get the most value from their digital transformations, the differentiation value of digital alone will fade.
  • Five technology trends frame the post-digital era and give banks pivotal ways to set themselves apart.


Digital is expected from every bank

Of the 784 bank business and IT executives from nearly 30 countries polled in our global Technology Vision 2019 survey, 96 percent said the pace of technology innovation in their organizations had either accelerated or significantly accelerated over the past three years. The swift and widespread change is causing the differentiating advantage of digital to fade. Basically, customers, employees and business partners expect banks to be digital—to provide digital-enabled services and operations to meet their personalized needs and add value.

Our Banking Tech Vision highlights five cross-industry trends we think will be important over the next few years and discusses what they could mean for banks in finding their next competitive edge.

1. DARQ Power: Potential to reshape banking

Distributed ledger technology, AI, extended reality and quantum computing—or “DARQ”—are revolutionary tools. Realizing their full potential could bring banks ~20 to 25 percent cost savings.

2. Get to know me: Build digital customer intimacy

Digital demographics plus flexible product configuration capabilities are getting banks much closer to the fabled “segment of one”, where banking is tailored to the individual in real time.

3. “Human+” Worker

Banks can amplify workforce skills with new technology tools—from learning platforms to AI decision support—to empower new roles and new ways of working.

4. Secure and protect everyone

With more business interconnectivity comes more potential vulnerability. In embracing broader ecosystems, banks must improve cyber-resilience in ways that defend everyone.

5. Always-on banking

Banking is increasingly done 24/7 and in real time. Success means being able to uncover discrete moments of opportunity and capture them quickly, before they disappear.

View All
Banking is entering a post-digital age where the priorities of the last few years are fast becoming the table stakes of the future.

About the Authors

Alan McIntyre

Senior Managing Director – Banking


Kelley Conway

Managing Director – Technology Consulting, Financial Services


Peter Sidebottom

Managing Director – Accenture Strategy, Financial Services


Schira Lillis

Director – Accenture Research, Financial Services


Peter Mcelwaine-Johnn

Director – Accenture Strategy, Technology


Steve Westland

Managing Director – Technology Consulting, Financial Services

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