COVID-19 has shown public service agencies that resilience is essential. As we shift from the stability of fixed roles to a world that's skill based, flexible and entrepreneurial, the need for agility, digital capabilities and creative problem-solving is top of mind.
Technology has shifted already-evolving employee expectations, but while 64% of public service workers say the recent upswing in remote work has them thinking about the need to upskill or reskill, only 35% feel strongly that their agency provides the necessary training.
So, public service CHROs are in the spotlight, and workforce transformation is on the agenda. How can you deliver on today's needs and build the working environment for tomorrow's challenges?