COVID-19: WHAT TO DO NOW, WHAT TO DO NEXT

Why fast decision-making will help travel companies

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Travel. Transformed.

We're in an age of unprecedented competition, market volatility and disrupted business models. Expectations are higher than ever. Change is not just fast, but exponential.

Travel, airline and hospitality companies have to keep pace and grow into agile, real time and connected travel platforms. They must reinvent themselves to be more relevant and deliver engaging customer experiences and stronger travel loyalty programs. Leaders have to modernize technology to keep up with demands, while improving operations.

We empower companies and their hospitality workforce with tools like travel AI and chatbots, and data-driven insights to transform into intelligent operations.

What are your customers doing…Right Now?

Accenture's video explains how you can stay connected to the customers every step of the way to provide real-time experiences. See more.

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Capabilities

We lead travel companies into uncharted terrain to reduce costs and pivot to the
NEW: New business models, experiences and ways of working.

Airline Retail Transformation

Realize the art of the possible in your transformation from airline to travel brand.

Moments Manager for Hospitality

Accenture Moments Manager for Hospitality bundles your guest’s preferences—empowering employees to create hyper-relevant customer experiences.

Seabury Consulting, part of Accenture

Paired with our global team, Seabury's consulting expertise powers total transformation.

Aviation Accelerator

Our airline innovations break down silos so that employees make data-driven decisions.

Accenture Amadeus Alliance

The Alliance provides end-to-end innovative digital solutions for airlines.

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Case studies

One sales and operations platform, at your service

Radisson digitally enables operations to lower costs and improve services for franchisees and owners.

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Reimagining guest experiences on the high seas

Carnival Corporation connects high-touch technology and the human touch to create hyper-relevant experiences for thousands of guests at a time.

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Hospitality

TUI Group: Serving guests with new employee tools

Here's how we enabled TUI Group’s employees deliver a personalized experience for guests.

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How we help

To succeed amongst unprecedented competition and market volatility, travel companies become real-time organizations—keeping pace with the market and with technology to remain relevant.

Engaging experience

We design and activate digital and on-property experiences while empowering your workforce with actionable insights to better serve customers.

Reinvent your business

To keep up with competition, you must be nimble enough to respond quickly and appropriately. We help you re-define your business to remain competitively agile.

New technology

With the right guidance, design thinking and innovative solutions, we help you bridge whatever technology gaps you have to quickly become more agile and resilient.

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What we think

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Celebrating women in travel

We are proud to collaborate with women achievers and leaders from the airlines, hospitality & travel services, as they reflect on their career, passion, industry trends and work-life balance in our women in Travel series.

Suzanne Boda shares her passion for aviation and improving operational efficiencies to deliver superior customer experience.

In this interview, hear how airlines can leverage digital and technology to advance equal leadership opportunities for women. Suzanne also shares how American Airlines is capitalizing on operational systems to enhance the traveler journey.

Read her story

Compass: Travel blog

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Explore uncharted directions in the Travel industry and gain insights on industry trends and technology.

Travel Technology

A land of opportunity for cyber criminals?

Learn about opportunities & potential pitfalls as the travel industry journeys towards a more digital, connected & hyper-personalized future.

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Travel Technology

Do ecosystems hold the ticket to hyper-relevance in airlines?

When customers have so many choices, how will your airline stand out among the competition?

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Travel Technology

How blockchain powers frictionless travel

Read how blockchain can enable seamless customer travel experiences at speed. 

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Travel Technology

Likes, tweets and pins aren't enough to transform travel in the digital age

Learn how travel and hospitality companies can take bold steps to revitalize their core business. 

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