Yes, the rise of "as-a-service" offerings is changing companies' relationships to customers for the better. But it's also putting ever more pressure onto the service organizations of these companies.
The new expectation? Maintain and service highly complex products, deliver excellent experiences, and collaborate with other functions in the enterprise—all while keeping costs in check, of course.
Meeting these goals is challenging for sure; for many, it's even a frustrating struggle.
But... it doesn't have to be.
We're here to help
Our experts' partner with clients to prepare, optimize, and even deliver everything you'll need for your successful pivot to a successful as-a-service business.
Aftermarket & service operations enablement
We'll optimize your service operations—whether these are for-profit aftermarket ops or internal maintenance functions. Using industry-leading solutions, our experts will improve both product reliability and customer loyalty.
Product as-a-service transformation
Striving to push beyond mere optimization? We'll work with you to reinvent your very service operations, from strategy to organization all the way to tools and talent. Rely on our expertise for a quicker, more efficient journey towards "as-a-service"!
Platform operations & support
Let us help you improve your service operations and platforms for higher income and reduced operating cost—from service app integration to workflow and operations optimization, to partner and ecosystem management.
Reap the rewards of optimized service operations!
15 to 20%
increase in service income.
15 to 20%
decrease in service operating cost.
10 to 25%
less invested capital.
Your service organization, in the new
The clients we work with get more than just our expertise, insight, and know-how—they get to use all of our best digital solutions for cloud- and AI-enabled service operations:
Accenture aftermarket parts lab
Real-world laboratories using Accenture methods and software to optimize spare part prices using perceived value, benchmark and branding criteria.
Accenture Insights Platform (AIP)
A comprehensive, easily scalable platform for analytics and data management "as-a-service"; can we deliver through the cloud or on-site.
Accenture Warranty Analytics Solution (AWAS)
A machine-learning-powered solution for reducing the cost of invalid warranty claims. Significantly shortens the detection-to-correction cycle!
In every country around the world, we help clients lead in their industry, capitalize on industry convergence, and foster cross-industry connections to improve performance and explore new growth opportunities.