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Zero-based Technology to fuel growth post COVID-19

July 27, 2020


In brief

In a flash, 2020 became 2023 –what we thought would happen in three years happened in three months.

An alternative to slashing IT costs

Develop a new spend profile

Focus on the right IT spend, not the lowest, to make the necessary technology investments to compete in volatile markets.

Create a variable cost structure

Trade benchmarks for value levers for a more flexible approach to addressing and targeting savings potential over time.

Increase value transparency

Assess all categories of IT spend with an approach that views IT costs as a whole through a services lens.

Actions for the Now, the Next and the Never Normal

Spend for lasting growth

Spend based on the disruptive value of technology, business priorities, growth platform, and current and future IT and business needs.

Always refresh your levers

Revisit levers regularly. In such a shifting environment, if companies don’t look at levers often, they might as well never look at them.

Build a strong baseline

Assess all spending categories including Opex, Capex, labor, non-labor and technology spend inside and outside of the IT department.

Balance cost and service

Seize opportunities for material savings with “pain-free” reductions in rate consumption that make sense based on the business need.

Optimize with automation

Take advantage of the step-change efficiencies that result from using AI in the business and intelligent automation in IT.

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