Countries and cities need to ensure they have the revenue required to support a changing road infrastructure landscape. Stringent climate change targets that seek to reduce emissions put pressure on current revenue sources like gas taxes.
Yet people and goods still need to move, so the industry is developing approaches such as road usage charging and dynamic pricing that better reflect usage patterns. These developments open up opportunities to integrate value added services into the mobility journey – from planning to payments for services such as parking, gas or entertainment.
This new mobility ecosystem will see increased volumes as new subscriptions are captured an d digital channels are developed, allowing for service bundling options and multiple payment methods. To deliver an enhanced customer experience, operators will need to consider business models that go beyond the basic to address the full journey incorporating new services that balance context, usage and value.
