Intelligent network outsourcing operations

Communications service providers need to handle today’s increasing usage while building capabilities for next-generation products and services.

Our telecom operations services

We help CSP clients by combining deep industry knowledge with intelligent technology and proven innovation. Accenture Intelligent Network Operations spans three domains for CSPs, aiming for transformation into an intelligent digital operation.

Network engineering and optimization

Improve time-to-time market, CAPEX and OPEX efficiency with industrialized network design, deployment and migration.

Service fulfillment

Accelerate the "order-to-activate" business process—improving the customer experience and lowering cost-to-serve by applying continuous innovation.

Service assurance

Ensure services are "always on"—leverage analytics, minimize service failure, reduce time to repair and increase quality of customer experience.

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Benefits of intelligent network outsourcing

18 to 2

Shortened customer migration time from 18 to 2 minutes due to automation.


Reduced Field Service Support Operations costs by 30% through consolidation and automation.


Improved customer experience and net promoter score from -30 to +35 within 12 months.


Value creation of $177 million+ in last fiscal year with the help of analytics.

What we think

Accenture surveyed client service providers to understand how they view their journey to operations maturity.

Discover how organizations can double their chances of future-ready operations in the next 3 years.

Step inside our centers to see our people innovate to deliver outcomes using 360° virtual reality.​

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How organizations are reinventing their business with Intelligent Operations.

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We're looking for innovators to deliver continuous, rapid-fire innovation and new business capabilities at Accenture Operations.

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