Service
Traditional BPO is dead. Yet the need to reinvent business operations is more paramount than ever.
Responding to the COVID-19 pandemic has underscored the need for leaders to accelerate the adoption of agile ways of working and value chain transformation to help outmaneuver uncertainty.
Today, CFOs need to consider making their finance operations more seamless—anytime, anywhere.
How to run effective business services during COVID-19.
New ways to operate
In today’s digitally disrupted market, where traditional revenue sources are becoming more elusive, sustainable growth requires a new operating model one that's anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes.
An operating model that harnesses new and innovative technologies including artificial intelligence, distributed ledger technology and quantum computing to continually push the boundaries of today’s processes and business models.
Accenture Operations makes this possible through our human-machine operating engine – SynOps, which synthesizes the optimal blend of people, process, and technology to help clients rewire their organizations with a new, more connected operating model—one that creates hyper relevant customer experiences, heightens collaboration among both internal groups and external partners to drive successful and sustainable growth.
With more than 140,000 exceptional people in over 50 centers, we apply intelligence, innovation and deep industry experience, together with New IT and new skills to drive business value and growth. Learn more about our services.
European insurer taps into analytics, automation and expert talent to boost customer satisfaction.
Automation, analytics and top talent help cut operating costs by 26%— freeing up resources to reinvest.
Helping a leading telecoms manufacturer transform its warranty and spare parts operations.
As the 2021 deadline for phasing out LIBOR approaches, companies can follow these steps to minimize risk and manage the transition.
Supply chain executives seek digital, asset-light logistics that serves multiple customer segment.
Today's CFOs are now the best equipped to drive value and lead the digital transformation of their organization.
Top industry analysts recognize that our innovation-led approach to intelligent operations is helping clients reimagine business processes to transform their operations.
EVEREST GROUP PEAK MATRIX™ 2019
Insights from our Intelligent Operations Blog
How businesses must prioritize strategies that allow for regional dexterity and are laser-focused on the workers, customers and partners that are reshaping market.
How a North American retailer evolved its supply chain operations from business as usual to rapid response during the COVID-19 crisis.
Working with Accenture’s SynOps, the combined capabilities will aggregate millions of interaction points into insights to drive sales growth.
The acquisition expands Accenture’s B2B marketing capabilities and accelerates our ability to help clients activate and run the best customer experiences.
