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Reset Retail responsibly

Now is the time to responsibly reset, which means better serving the needs of customers, employees and the communities where they live and work. The challenge is to leverage both digital and physical retail experiences to meet new demands—without compromising results.

Retail now

46%

of tasks undertaken by retail workers could be automated or augmented by large language models

56%

of global consumers worry about their country’s economy

41%

of high-income consumers plan to increase spend on ‘health and fitness’

8/10

consumers say that inflation and the rising cost of living are their top economic concerns

How to reinvent retail

Frontline worker

Create a motivated frontline workforce to exceed evolving customer demands while fostering long-term retail careers

Retail ESG & sustainability

Embrace a new, responsible management approach that improves the planet while driving profit

Data & AI

Predict everyday decisions more accurately with insights driven by data and AI

Transform marketing, merchandising & supply chain

From concept to customer – build a collaborative, transparent supplier ecosystem that plays a strategic role in the product journey

Strategic managed services

Redefine the “how” and “what” of work by eliminating mundane, repeatable tasks from your employees’ responsibilities

Retail across the marketplaces

Create lasting customer relationships that bridge the digital and physical worlds

Segments we support

Apparel, luxury & accessories

Delivering aspirational, immersive experiences in-store and online to a discerning luxury goods clientele.

Grocery

Staying competitive in a fast-changing food, beverage and personal goods marketplace while meeting increased customer expectations for quality, convenience, and value.

Mass merchandise & department stores

Enabling a one-stop shopping experience for consumers by offering a broad selection of products in various categories under one – physical or digital – roof.

Home improvement & furnishings

Providing customers, including DIY enthusiasts and professional contractors, with the products and services needed to improve, renovate, or maintain their homes and properties.

Drugstore, health & beauty

Connecting healthcare and retail by providing essential pharmaceutical, personal care, and health and wellness products all in one place.

Quick service restaurants, convenience & fuel

Creating a comprehensive and convenient shopping experience that includes fast food options, essential everyday items, and fuel for vehicles, often in one integrated location.

Consumer electronics

Offering tech-savvy consumers the latest technology and electronic gadgets, along with knowledgeable staff who can assist with product information and technical advice.

Off-price/discounts

Enabling cost-conscious shopping by providing overstocked or discontinued brand-name merchandise at lower prices.

Specialty retail

Catering to niche markets by selling a specific category of products, along with a unique and innovative customer experience.

Awards and recognition

Leader in IDC MarketScape: Worldwide Retail Point-of-Sale Service Providers 2023 Vendor Assessment

Accenture positioned as a leader in IDC MarketScape: Worldwide Retail Point-of-Sale Service Providers 2023 Vendor Assessment.

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Leader in IDC MarketScape: Worldwide Retail Commerce Platform Service Providers 2023 Vendor Assessment

Accenture is named a Leader in the IDC MarketScape: Worldwide Retail Commerce Platform Service Providers 2023 vendor assessment.

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HFS Ranks Accenture No. 1 Tech Services Provider to Retail and Consumer Packaged Goods Companies

HFS Ranks Accenture No. 1 Tech Services Provider to Retail and Consumer Packaged Goods Companies.

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Our leaders

Jill Standish

Senior Managing Director – Global Lead, Retail

Brooks Kitchel

Senior Managing Director – Accenture Strategy, Retail

Laurent Thoumine

Managing Director & Retail Lead, EMEA

Lori Zumwinkle

Senior Managing Director – Retail Lead, North America