In a post-pandemic world, compliance matters even more
The trust gap
of respondents are uncomfortable with their data being shared with third parties (even if it improves the service experience).
of citizens globally (and 59% in the US) are very concerned or concerned about the security of their personal information held by government agencies.
Taking action: a focus on citizens, agencies, and government
Improving citizens’ experiences can play a critical role in boosting compliance. Digital channels present an unprecedented opportunity for agencies to lead with impact in this crucial area.
A more trusted compliance experience
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