RESEARCH REPORT
In brief
COVID-19 has changed the healthcare landscape
9 OUT OF 10
felt that the care they received from their healthcare provider was as good or better than before COVID-19
Patients chose to defer and change their care
70%
of patients deferred or cancelled treatments due to the COVID-19 pandemic.
1 out of 5
patients switched to a different therapy due to COVID-19, while nearly half considered making a change.
82%
of patients said that they felt at least slightly afraid
16%
were very afraid of possible exposure during a visit to their healthcare provider
77%
of patients had their clinical trials suspended or delayed due to COVID-19
Reimagining patient engagement
Nearly half of all patients reported that they are now getting treatment at home instead of going to their healthcare provider’s office.
60%
of patients want to use technology more for communicating with healthcare providers and managing their conditions
41%
of patients used video conferencing to communicate with their healthcare providers about treatment – for many of them, this was their first-time using video calls for healthcare (70%)
44%
of patients used new devices or apps to help manage conditions remotely during COVID-19