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Back talent to drive digital transformation

Unprecedented change has created a talent gap


biggest barrier to improving the customer experience is attracting talent that helps the organization innovate as a digital business.


of energy providers say they have a talent gap in AI architecture and data science skills.

Digital skills are not just for the back office


of energy providers identify talent gaps in digital marketing and customer experience design.

The goal is to use customer feedback

Be a better workplace to win over talent

Behavioral change—new ways of working

Collaborative working: sharing talent through partnerships

Mind the gap: How to get the right people in the right places

About the Authors

Wytse Kaastra

Senior Managing Director – Sustainability Services EMEA Lead

Scott Tinkler

Senior Managing Director – Strategy & Consulting, Utilities Global and North America Lead

Sanda Tuzlic

Managing Director – eMobility Lead


Managing Director – Strategy & Consulting, Utilities, North America

Faye Griffiths

Managing Director – Strategy & Consulting, Utilities Growth Markets Lead


Research Lead – Accenture Utilities

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