Customer expectations are at an all-time high. They expect brands to inspire and meet their expectations.
It’s not enough for your digital channels to provide speed and automation. Customers expect a human-centric experience.
Across the policy lifecycle, there’s growing opportunity to differentiate your brand based on the experience you provide, and that’s exactly what today’s consumers are looking for.
- 70% of consumers prefer video to text for receiving information (McKinsey)
- Video is the #1 digital tactic as measured by NPS (SundaySky)
- Video drove 55% increase in digital engagement (SundaySky)
- Video drove 50% higher NPS over any other touchpoint (McKinsey)
Make customer touchpoints more personal and digital with engaging video experiences.