UKI Service Desk - UKI Space Coordinator

Role: UKI Service Desk - UKI Space Coordinator

Career Level: 11 - Analyst

Location: Dublin

ROLE OVERVIEW

The key purpose of this role is to provide end-to-end support to our people to ensure their space requirements are tailored to meet the business need. The Space Coordinator excels at building customer relationships and understands how best to facilitate their space requirements. Our office environment continues to evolve and the Space Coordinator plays a key role in providing a great customer experience within our spaces..

CANDIDATE PROFILE

You place the customer at the heart of everything you do. You enjoy solving problems and the satisfaction of a job well done. You’re sociable and enjoy the energy of being part of a large team. You’re not afraid to think outside the box and find new and better ways of doing things. You love to keep a to-do list. Your customers love dealing with you. You like to keep challenging yourself and knowing that no two days in work are ever the same. You are great at sharing your knowledge and experience, you know what will work and what won’t for your customers.

RESPONSIBILITIES

Service Delivery

• Provide a range of services to the business including, but not limited to, Reservations and Events
• Identify  and suggests improved/innovative work processes or ways to improve customer journey
• Implement best practice space allocation across UKI portfolio to meet global standards  
• Process all communications, queries and requests received through various tools in a timely and efficient manner
• Indebth knowledge of associated tools and systems to efficinently delivery day to day service
• Take full ownership of each assigned request and coordinate with customer to achieve desired outcomes,
• Coordinate with various in-house teams and vendors to offer a seamless customer experience

• Display high levels of flexibility for any changes to restrictions and processes
• Execute any ad-hoc duties as requested by the Service Desk Team Lead
• Provide support and assistance where needed, including training of team members as appropriate
• Ensure operational SLA’s are met and escalate when missed
• Provide onsite customer support where required
• Provide operational feedback to enable service development
• Compile and interpret operational reporting efficiently
• Execute, and participate in, any new service streams to meet evolving business need

Space Cordination

• Ensure adherence to Global Space Management guidelines
• Indebth knowledge of our space portfolio to enable proactive allocation of space for our customers
• Continuously monitor and review space allocations, pre-empting any delays or issues
• SME on associated platforms and tools used to efficinently deliver day to day service (Places)
• Coordinate with various in-house teams and vendors to offer a seamless customer experience

Customer Relations

• Build effective good working relationships with key customers, stakeholders and partners.
• Actively seek out and respond to feedback in order to delivery high level of customer service
• Identify and implement appropriate communication tools to ensure first class customer service
• Escalate issues to the Line Manager as appropriate