Job Description

Description The trainer is responsible for the execution of day to day training activities such as new joiner onboarding training, cascading product updates to the team, conducting refresher sessions based on training analysis, and other training initiatives to drive performance. He she will be tasked to assist the Site Training Lead with tracking progress of training initiatives as well as communicating and scheduling training sessions for the whole team. Duties and Responsibilities Plan and schedule onboarding training. Facilitate onboarding training. Hold and report on go live assessments for all new joiners. Design, plan and deliver ongoing targeted training. Conduct needs analysis to understand training requirements for tenured agents. Attend training syncs internally and externally. Collaborate with the quality team to understand trends and common errors. Cross train agents on new workflows. Involved in developing measures for performance management initiatives. Review and provide feedback on updated training materials from the client. Stay updated with the project trends and tool changes. Track completion for training roll outs. Provides monthly Training Needs Analysis along with initiatives and recommendations.
Show more


Qualifications and Requirements
Key Qualifications Skills:
College Graduate with 1 to 2 years of experience as a teacher, trainer or coach.
Excellent oral and written communication skills.
Sound decision making and organizational skills.
Ability to present complex information to a variety of audiences.
Proficiency in MS office applications as well as iWork Excel, PowerPoint and Keynote.
Proven ability to master a full training cycle.
Familiarity with traditional and modern training methods, tools and techniques.
Experience with change management.
Ability to self reflect and improve. Ability to demonstrate empathy.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.



Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.


View All

Learn more about Accenture

Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today‚Äďall from the people who work here.

Stay Connected

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All