Job Description

Responsibilities Evaluate, label and identify patterns in suspicious activity Review non objectionable content, create tasks, follow up on open tickets Review account details for indicators provided by client analysis and determine whether the items meet criteria provided by client Policy. Provide feedback on trends identified in review. General data entry related tasks. Provide suggestions to improve the process and workflows Addresses most non routine issues Ensures all work is performed in accordance with SLAs and metrics Responsible for activities assigned by the Operations Manager

In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images.

Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.

Majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com

Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com



Qualifications

Minimum 1 2 years customer service experience in a professional work environment Fluent in English. Language test will be carried out Preferred Qualifications Previous legal experience studies Previous content review experience Good knowledge of internet and associated technologies Professional Skill Requirements Results detail oriented Strong written and verbal communication skills Can critically assess content strictly against client policies

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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