The Senior Team Lead is responsible for the following
Daily supervision of assigned team of direct reports agents Associates Analysts , QA Analysts and Trainers enforcing Accenture core values within the team, project, and making sure that assigned product vertical SLAs are met daily.
Responsible for conducting daily as needed team huddles, weekly as needed product group meetings , and monthly one on ones with the analysts.
Measurement and management of the vertical product team s success and will act as a Subject Matter Expert in all matters processed by the product team.
Managing effective internal external client relationships within a defined area of responsibility.
Monitor risk within assigned product vertical to be able to escalate to Operations Manager Accenture Leadership in a timely manner.
Review track daily production metrics, planned unplanned absence, holiday staffing, and timesheets.
Identify gaps in assigned product verticals such as customer policies and drafts proposals accordingly
Responsible for career development and coaching direct reports on areas such as, but not limited to, quality assurance, productivity, compliance, etc..
Manages workload of team, may make work assignments, and responsible for developing team members to meet project objectives.
Manages effective communication as escalation point for issue resolution and customer impacting escalations for both internal and external stakeholders within a defined product area of responsibility
Ensuring compliance of Accenture Policies and Procedures, enforcing Accenture core values with direct reports and project.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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