Job Description

Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively Identify and help minimize the risk posed by fraud patterns and trends Assist users with risk process workflows Identify, recommend and implement process improvements Communicate relevant information on a timely basis to Senior Agents Team Leads and escalate issues or complex delivery items when required Requires professional interaction and communication, both within the Accenture organization and with client contacts.
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Qualifications

Minimum of 1 year experience in Customer Service in an office tech industry environment. Risk Management knowledge preferred Excellent Problem Solving and Organisation Skills Strong attention to details Self motivated to work independently, with minimal supervision Strong work ethic, taking personal accountability for accuracy and high quality outputs and demonstrating integrity to core team values Positive, target delivery focused attitude and experience of a service delivery environment desirable Excellent time management skills and able to proactively and independently manage workload and targets Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately Familiar with MS Office or similar Office applications, Slack, Trello etc and able to manage multiple tools web browsers at one time Team player capable of proactively learning on the job If you are a recent Graduate with some experience in Delivery environments we want to hear from you

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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