Job Description

JD - Customer Solution Specialist

The Overall Responsibility Would Include

Maintaining a positive and professional attitude towards customers

Providing support across a variety of platforms, including chat, live email, instant messaging, and phone

Scope and collect customer requirements, provide guidance on best practices and apply technology and product knowledge to address customer's business and needs

Act as point of contact to provide consultative technical support on agencies and advertisers accounts.

Drive customer communications and technical issue resolution, resulting in the highest level of customer satisfaction

Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools

Educate client end users on product usage, from the basics to best practices

Troubleshoot and resolve complex cases 



Qualifications

Minimum Qualifications
Excellent verbal and written Italian language skills

Bachelor's degree from an accredited institution, or must have reached college level with at least 2 years of prior work experience in a BPO and/or captive service organizations

Any qualification or experience in Digital marketing would be an added advantage

Strong attention to detail and a proven ability to balance multiple priorities and meet deadlines.

Experience working in a fast-paced, client-facing technical service environment supporting web-based products

 
Experience

3-5 years BPO experience in Technical Support/Customer service operations or 1-2 years in Online Ads/Troubleshooting/Campaign Optimization in any company

 
Preferred Qualifications

Ability to go beyond help center articles and understand the technical system to resolve advertiser queries

Ability to absorb complex technical concepts and communicate them to a non-technical audience

 
About Accenture  
 

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com


All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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