Job Location: Dublin
Regional Description: Ireland
Job Number: 00705158 00705158_en-GB
Overall purpose of job
The Assistant Team Lead manages one of the multi-lingual groups and is also responsible for delivering high calibre customer service to the client’s customers.
The Assistant Team lead will dedicate 50% of the time to supporting our customers, meeting and exceeding their individual KPIs and will act as Team Lead for a group of representatives for the other 50% of their time.
The Assistant Team Lead will represent the team in communications with the Senior Team Lead, the Department manager and the client when necessary and will provide all levels of support. They are the main point of contact for the Team and act as the point for escalation.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
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