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Germany & France Collections Senior Team Lead (Acting- 6 months)

Job Location: Dublin

Regional Description: Ireland

Job Number: 00690631


- Job description

Germany & France Collections Senior Team Lead (Acting- 6 months)
Role summary
To ensure the collections function of a Multi-National client organisation is effectively managed to meet the service and performance levels agreed between Accenture and the Client. Co-ordinating collections activities across a number of the client’s business streams while monitoring compliance to credit policies and procedures
Main Responsibilities/Accountabilities
  • Ensure SLA’s and KPI’s are met through monthly planning
  • Take full responsibility for the collections performance, reviewing metrics and reports to drive day to day work
  • Engage with the client credit operation manager(s) responsible for respective business stream(s) and act as first-line liaison and review service for them
  • Take accountability for business stream performance by liaising with non-Collections areas such as Cash and Bank, Risk and Operations
  • Manage the forecasting process
  • Supervise, motivate, develop and mentor Team Leads and direct reports
  • Ensure the agreed procedures are kept up to date and adhered to within the team
  • Responsible for the preparation of managements reports in line with Client and Accenture’s requirements
  • Liaise with Accenture HR in relation to recruitment, training, performance management etc.
  • Be proactive and innovative with ideas to improve service / deliverables to the client
  • Project manage initiatives where required that could involve procedures reengineering, transitions of work etc.
  • People manager for up to 10-30 people
  • Required to be flexible to respond to a dynamic, challenging and changing environment
  • Flexibility around working hours required during client specified key periods (month end)
  • Any other duties deemed appropriate by either Accenture or the client

Personal Specification
Required Skills/Competencies/Experience
  • Collections Management experience is essential >3yrs.
  • Experience of a high volume multinational environment
  • Strong interpersonal skills with the ability and confidence to operate at senior levels within Client and Accenture organisations together with strong written communication skills
  • Good team player, flexible, enthusiastic, innovative and proactive with good organisational & time management skills.
  • Excellent man management skills with proven experience of motivating a team towards defined goals
  • Self-starter with the ability to and confidence to work on own initiative to strict deadlines
  • Analytical approach / good problem-solving skills
  • Fluent English and a European Language- German or French preferable
  • A degree in business / finance / credit management qualification desirable
  • A knowledge of banking procedures, methods of payment, credit card processing an advantage
About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us
Please note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

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