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GSO Agent

Job Location: Dublin

Regional Description: Ireland

Job Number: 00623706

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- Job description

GSO Agent


The Media Operations team develops solutions for public figures and media publishers on social media platforms improving the media content ecosystem by enhancing graph quality, creating exceptional support experiences for publishers and delivering actionable product insights.


Roles and Responsibilities:


Become an expert in the support experience for public figures, video creators, and media companies 

Develop a deep expertise in video products and how they are being used across constituent groups

Manage high volume ticket queues in a consistent and efficient manner

Serve as the primary video support point of contact for video creators, public figures, and media companies

Support and communicate with video creators and media partners, to understand and resolve their inbound product questions and issues

Communicate and collaborate cross-functionally to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution

Make informed recommendations to improve the video creator and media company experience with video products, the supporting workflows, and address areas for product optimizations


Minimum Qualifications:


Advanced level of written and spoken English a second European language would be an advantage

2+ years of experience in online operations, account management or technical support in a contact center environment is essential

Strong Skillset around attention to detail, organizational and problem-solving skills and a proven ability to drive results

Ability to adapt and learn quickly in a fast-changing corporate environment and work cross-functionally across multiple time zones and functions

Industry and business knowledge of online video space, video creators, digital publishing and/or media companies preferred


Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.


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